Hire Controller

Hire Controller

Liverpool

£30,000 - £38,000 + Bonus + Excellent Benefits

NEOS Engineering Recruitment are working with a well-established and growing plant hire business looking to appoint an experienced Hire Controller to join their busy depot in Liverpool.

This is an excellent opportunity for someone with experience in plant hire, tool hire, powered access, lifting, welfare, accommodation or a similar hire environment who enjoys building customer relationships and delivering outstanding service.

You’ll be joining a friendly, supportive team where no two days are the same, playing a key role in ensuring customers receive the right equipment, on time, every time.

• Managing incoming hire enquiries via phone and email.
• Preparing quotations and converting enquiries into hires.
• Coordinating plant availability, transport and collections.
• Liaising with customers, drivers and engineers to ensure smooth delivery of equipment.
• Building and maintaining strong customer relationships.
• Processing hire contracts, off-hires and associated paperwork.
• Working closely with the depot team to maximise fleet utilisation.
• Delivering excellent customer service throughout the hire process.

• Previous experience as a Hire Controller, Hire Desk Controller, Hire Coordinator or Rental Controller.
• Experience with in plant hire, tool hire, powered access, lifting, welfare, accommodation, generators or a related hire industry is highly desirable.
• Excellent customer service and communication skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive and positive attitude.
• Good IT skills and experience using hire management systems is advantageous.

• £30,000 - £38,000 Basic Salary
• Performance Bonus
• Company Pension
• Ongoing Training & Development
• Career Progression Opportunities
• Monday to Friday
• Stable, Growing Business