Product Support Engineer

Overview

Location: Knowsley (Head Office), with UK and occasional overseas travel

Are you an experienced engineer with a passion for problem-solving and technical excellence?

Join Clarke Energy as a Product Support Engineer and play a vital role in delivering expert technical support to our Service Department, ensuring the reliability and performance of our Jenbacher product range.

Your mission is to provide high-quality technical support and root cause analysis for product issues, ensuring accurate reporting and continuous improvement. You’ll work closely with the Service Department, attending sites when required, and using data-driven insights to deliver best practice solutions.

Key Responsibilities

• Technical Support & Analysis:
  Provide technical support to the Service Department under the supervision of the Product Support Manager.
• Investigate product issues using best engineering practice and root cause analysis techniques.
• Utilise service tools such as MyPlant, Salesforce, Power BI, and Jenbacher Dashboard for data collection and analysis.
• Deliver clear, concise, and accurate engineering reports.
• Support warranty and concession cases through to completion.
• Recommend proactive maintenance strategies and improvements to service processes.
• Analyse and communicate Jenbacher fleet programmes.
• Maintain and manage the Service Bulletin library.
• Provide technical assistance to other internal functions as required.

• Engineering qualification(s), preferably mechanical bias.
• Strong knowledge of good engineering practice and root cause analysis.
• Minimum 5 years’ hands-on experience with Innio Jenbacher products.
• Advanced IT skills, including Excel, Microsoft Office, Power BI, and Navision.
• Excellent report writing and data analysis skills.

• Professional, reliable, and results-oriented.
• Strong communication and relationship-building skills.
• Highly organised with excellent attention to detail.
• Able to work to tight deadlines and travel at short notice, including overseas.
• Proactive and committed to continuous improvement.

• Engineering qualification(s), preferably mechanical bias.
• Minimum 5 years’ experience with Innio Jenbacher products.
• Good understanding of Health & Safety legislation.
• Clean UK driving licence (Category
  
  B).
• Experience in a similar technical support role.
• Strong customer relationship experience.

• Competitive salary and benefits package.
• Holiday buy and sell scheme.
• 7% company pension contribution.
• Health care cash plan and life assurance.
• Reward and recognition schemes.
• Comprehensive training and career development opportunities.

Clarke Energy is a globally recognised EPC contractor, specialising in the engineering, installation, and maintenance of sustainable energy solutions. As the largest authorised distributor and service partner for INNIO’s hydrogen-ready reciprocating engines, we operate in 29 countries, supporting the transition to net-zero emissions.

Our culture is built on integrity, innovation, and quality, with a strong commitment to employee development and customer satisfaction.

If you’re a skilled engineer with a strong technical background and a passion for problem-solving, we’d love to hear from you.

Apply now via Linked In or directly on our website, and one of our Talent Acquisition team will be in touch!