Ward Administrator

We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations.

Whatever you’re looking for in your career, you’ll find it here at MWL.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website.

By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Ward Administrator (Band
2)

Location: Whiston and St Helens Hospitals
Hours: Monday to Friday 37.5 hours

We are looking to recruit an enthusiastic and motivated Floating
Ward Administrator to join our team. This is a key front-facing role, providing high-quality administrative support to help ensure the smooth day-to-day running on a variety of busy clinical wards within our hospitals.

You will be the first point of contact for patients, relatives, and visitors, ensuring a professional and welcoming service at all times.

Interview date to be confirmed.

The JD & PS are under AfC review and are submit to change.

Please note the advert may close early due to sufficient applications being received.

previous applicants need not apply

Main Duties

• Meet and greet patients and visitors to the ward
• Answer telephone queries and liaise with patients and relatives
• Book and request patient appointments and discharge arrangements
• Maintain accurate patient records and ensure data quality compliance
• Return and manage case notes and ward documentation
• Ensure ward activity and appointments are recorded correctly

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.

About You

You will:

• Have good IT and administrative skills, including experience of using patient systems or similar
• Demonstrate excellent communication and customer service skills
• Be organised, reliable, and able to prioritise workload effectively
• Work well as part of a multidisciplinary team and use your own initiative

Previous NHS or clerical experience is desirable but not essential.

Why Join Us?

This is a great opportunity to play a vital role in supporting patient care within a busy ward environment, working as part of a supportive and professional team.

• We are Kind
• We are Open
• We are Inclusive

• Evidence of computer skills
• E C D L Course
• Bas…