Medical Secretary

To quality check documentation completed in clinical administration support. Audit reports bi-monthly against KPIs (key performance indicators). Mentor, train and supervise relevant staff as required by the Administration Services Co-ordinator. Complete any Tertiary Referrals to external Trusts and ensure these are completed onPAS system. Keep track of referrals to ensure patient is reviewed promptly. Checkthat follow up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway.

Type dictation from audio transcription of clinical correspondence and documentation.

Ensuring appropriate follow up arrangements /investigations are in place. Liaise with Personal Medical Secretary of specialty accordingly. Deal appropriately with concerns from staff in line with Trust policy To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations. Accurate use of patient information using the Patient Administration System (PAS),2including registration screen to check patient details are correct.

Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly. Print off EIS reports for discharges Taking minutes of meetings and circulating to relevant groups.

St Helens and Knowsley Teaching Hospitals NHS Trust

Liverpool University Hospitals NHS Foundation Trust