HR Operations Manager

Location: Knowsley

People Operations Manager | 12 Month FTC | £48,000 - £49,900 | Knowsley | Hybrid | Excellent Benefits

Your New Organisation

A growing, community-focused organisation currently seeking a People Operations Manager to lead a small, passionate HR team through an exciting period of transformation.

An excellent fit for an experienced HR Manager, with strong knowledge of current employment law and a broad range of experience with complex ER casework management, who thrives in a dynamic environment and enjoys relationship building, coaching and developing others.

Your New Role

Reporting to the Head of People and managing a team of 4 (3 People Advisors and 1 Administrator), you will support a wide range of people initiatives and operational HR activities including:

Day-to-day leadership of the People team, ensuring high-quality HR service delivery across the employee life cycle.
Oversight of ER cases - coaching advisors on lower-level issues and leading on complex matters.
Oversight of recruitment and onboarding, acting as the escalation point for the team.
Partnering with directorates to support strategic people initiatives.
Supporting cultural change and modernisation of systems and processes.
TUPE and change management.
Supporting wellbeing and engagement during a period of change.
Driving forward key projects including:
EDI strategy
Line Manager Capability Programme
Behavioural Framework launch
Employee Engagement tools
Terms & Conditions review

What You'll Need to Succeed

Proven HR management experience and complex ER casework expertise.
Comfortable navigating change and ambiguity.
Strong coaching and influencing skills.
Relationship builder with a proactive, people-first approach.
Able to balance strategic thinking with hands-on delivery.
Experience in regulated environments is welcomed.

Benefits

Generous pension scheme (matched up to 8%, + extra 2% employer contribution)
28 days annual leave + bank holidays + 3 closed days over Christmas
Half-day Christmas Eve
£75/month childcare allowance
£20/month gym contribution
Opportunity to lead meaningful change in a growing organisation
Supportive and inclusive team culture
If you're interested in this role, please click 'apply now' to forward an up-to-date copy of your CV or call us directly. If this job isn't quite right for you, but you are interested in looking at an alternative position, please contact us for a confidential discussion regarding other options.

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