Senior ServiceNow AI Engineer

Location: Prescot

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road.

Your Opportunity, Your Team The Senior Service Now AI Engineer supports QVC Group, and leads the design and delivery of intelligent infrastructure automation and proactive IT operations across the Service Now platform.

Where You'll Work This role is remote and will require you to connect in person quarterly.

What You'll DoDesign, implement and optimise intelligent automation capabilities across the Service Now platform, with a focus on ITSM and ITOMLead the development of infrastructure solutions that improve operational efficiency, reduce manual effort and support faster incident detection and resolution

Build and enhance automation workflows, integrations and platform capabilities using Flow Designer, Workflow, Playbooks and related Service Now tools

Develop and improve Service Operations Workspace, virtual agent solutions and predictive capabilities to support proactive service management

Partner with cross-functional teams to shape platform strategy, promote best practice and embed an automation-first mindset across infrastructure operations

What You'll Bring Strong knowledge of intelligent automation capabilities such as Virtual Agent, Predictive Intelligence, AI Search and Now Assist, with the ability to apply these in an enterprise environment

Significant experience in Service Now engineering, including strong expertise across ITSM, ITOM, Flow Designer and Workflow automation

Proven experience building and enhancing infrastructure and service operations solutions, including integrations, APIs, UI Builder and Service Operations Workspace Excellent stakeholder management and problem-solving skills, with the ability to influence direction and deliver meaningful operational improvements

Experience working in complex enterprise environments, with a strategic and outcome-focused approach#LI-BW1

INDCORPDisability Confident SchemeQVC UK is a Disability Confident Leader, level 3 accredited employer and operates a Disability Confident Scheme (“DCS”). For any UK based roles, if you’d like to be considered under this scheme, please indicate this on the application form.

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.

As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at  for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Summary

Location:

UK, Liverpool, Knowsley; QVCType:
Full time