Fulfillment Manager Operations · United Kingdom

A Fulfillment Manager Who Makes Logistics Look Easy ✈️⚙️

TL;

DR (because attention spans are real):

We are looking for a Fulfillment Manager who can take full ownership of our logistics, forecasting, inventory planning, supplier coordination, and global shipping operations - splitting their time 80% logistics and 20% admin and operations. You will run the backbone of Manta Sleep’s supply chain, making sure we have the right stock in the right place at the right time, without tying up unnecessary cash.

This role has a direct impact on revenue, customer experience, and company stability. The ideal candidate has already managed the full supply chain for a global ecommerce company with $50M - $150M in revenue, is confident in making high stakes decisions, and knows how to modernize and optimize operations across multiple regions.

Proficiency in English as a first language is essential for this role.

Time zone: Full-time within Asia, Europe or South Africa (GMT0 - GMT+8 time zone)
Salary: Negotiable
Trial Period: All candidates will complete a paid trial assignment - more details below.

👀 WHO WE ACTUALLY NEED (and who we don’t)

• This isn’t for freelancers moonlighting or wanting a side hustle.

• It’s not for someone who only managed a small slice of supply chain in a big corporation.

• It’s not for someone who waits to be told what to do or reacts once the problem is there.

• It’s not for someone who avoids decisions or does not feel urgency until a problem is visible.

This is however for someone who:

• Has 7+ years in ecommerce logistics, operations, or supply chain, ideally in companies selling across multiple countries.

• Possesses full end-to-end experience in inventory forecasting, planning, supplier coordination, multi-warehouse management, and international shipping.

• Has hands‑on experience with suppliers and manufacturers in Asia, and with importing/exporting into the US, UK, EU, CA, and AU.

• Is experienced with Shopify, Amazon, WMS, ERP systems (e.g., Cin7/Dear), 3PLs, and other logistics tools; tech‑savvy and quick to adapt.

• Has strong analytical and numerical skills, confident working with KPIs, cash flow, inventory turnover, fulfillment metrics, and operational data.

• Is risk‑aware, detail‑oriented, and composed under pressure, capable of managing stockouts, delays, and other operational challenges.

• Has a process improvement mindset: replaces spreadsheets with scalable systems, develops SOPs, and optimizes workflows.

• Brings global logistics expertise, including customs compliance, multi‑warehouse coordination, 3PL management, and last‑mile optimization.

• Has leadership and coaching experience, supporting teams while holding them accountable and fostering operational excellence.

• Communicates clearly and collaborates across functions, aligning suppliers, internal teams, and partners with company goals.

• Has experience managing operations at ecommerce scale ($50–150M revenue) and thinks like an owner, understanding the operational and financial impact of decisions.

• Is a curious problem solver, able to tackle non‑standard challenges and adapt to both startup unpredictability and structured corporate environments.

🎯 WHAT YOU’LL BE DOING

Forecasting and Inventory Planning

• Run monthly and quarterly demand forecasts with marketing and finance.

• Maintain accurate stock visibility across all warehouses and adjust forecasts based on sales trends, events, and real performance.

• Prevent stockouts and overstock while balancing marketing expectations with financial limits on inventory and cash flow.

Supplier and Production Coordination

• Plan reorder cycles with suppliers and manufacturers in Asia.

• Track reorder timelines and flag risks early.

• Manage order documentation, cost breakdowns, purchase orders, and production follow‑ups.

Logistics and Shipping Management

• Plan shipping timelines based on company demand.

• Select shipping methods, and routing.

• Work directly with freight forwarders, carriers, and 3PL partners.

• Handle customs requirements and ensure smooth passage into multiple regions.

• Support new fulfillment flows for emerging channels like Tik Tok Shop and other marketplaces.

Cost Control and Optimization

• Monitor logistics spend across freight,…