Business Administrator

Role Summary

• Responsibilities
  :
  You will contribute to the company’s commercial processes and business development efforts and support our mission to build long-term strategic partnerships with our clients
• Salary
  : £24,500 to £26,000 per annum, depending on your previous experience
• Benefits
  :
  Discretionary profit share bonuses paid twice per year, hybrid and flexible working options, generous holiday allowance, private medical insurance, critical illness cover, income protection, full funding for external training, and more
• Role Type
  :
  Full-time or part-time, permanent
• Start Date
  :
  The role will ideally commence in April or May 2026, and you will be asked to state your availability on your application form
• Final date to receive applicationss
  :
  The Final date to receive applications is Friday 8th March 2026 with interviews taking place shortly after
• Location
  :
  This role is available in our Global Headquarters in Cambridge

Costello Medical, a global B Corp certified medical communications firm, continues to grow rapidly thanks to our commitment exceptional levels of customer service and delivering high-quality work. To support this growth, we are looking for a Business Administrator to join our friendly, driven and collaborative External Engagement team.

In this role, you will contribute to our business development and commercial processes, assisting with a range of administrative tasks that include:

Commercial & Negotiation Support

• Supporting the administration of commercial negotiations with our clients across the pharmaceutical and healthcare sector, including preparing background materials, gathering historical communications, and coordinating key documents
• Using Excel to prepare pricing documents (known as rate cards) by pulling data, calculating new rates, and producing proposals for new rates
• Managing and updating commercial information in our internal system
• Managing the team’s shared inbox by replying to queries, triaging requests to the relevant team member and ensuring timely responses
• Organising and supporting regular team meetings across the company that focus on commercial-related topics, including scheduling, preparing agendas, note taking, and circulating actions

Business Development Support

• Contributing to business development campaigns and activities for our client facing teams
• Conducting client pipeline research and supporting with our client partnership survey
• Helping maintain our database of client contacts and supporting broader business development processes

Data, Documentation & Process Administration

• Running reports and updating internal records across our CRM and contract management systems
• Creating and formatting documents and presentations, as well as reviewing documents for accuracy
• Drafting, responding to, and filing emails from internal colleagues and external clients
• Supporting annual projects such as company‑wide rate card reviews and the annual strategy meeting for the Commercial team

You will also provide general administrative support to the Commercial team and, if required, the wider Operations department.

You will receive comprehensive one-to-one training from experienced members of the team, learning about effective commercial and business development strategy as well as project management. We also offer the opportunity to take on responsibilities that align with your strengths and interests. For example, as your experience grows, you may also contribute to:

• Developing negotiation and commercial planning ideas
• Supporting the team’s business development strategy
• Identifying opportunities to streamline and improve commercial processes

The successful candidate will be proactive and eager to take on new challenges, demonstrating a friendly, positive, and ‘can-do’ attitude. You will also value the opportunity to develop your skills in a dynamic and fast-paced environment.

Essential requirements for the role are:

• A strong level of confidence using Excel and working with numbers, including the ability to apply basic formulas and handle data accurately
• An excellent level of written accuracy, attention to detail, and the ability to critically review the presentation, style, and…