Job Description & How to Apply Below
Customer Service Agent (location Kirkcaldy)
Join a global, market-leading commercial flooring manufacturer with over 150 years of industry experience. Known for high-quality, sustainable products and trusted on iconic projects worldwide, this organisation places customers at the heart of everything it does.
An exciting opportunity has arisen for a motivated and customer-focused individual to join the Customer Service team based in Kirkcaldy playing a key role in delivering a professional and efficient order-to-delivery service.
What we need from you- Minimum 3 years customer service experience (ideally from a contact centre/office environment)
- Order entry experience
- Demonstrable compliance with internal process
- Computer literacy including full MS Office suite
- Customer resolution experience
- Experience using SAP software
- Experience in manufacturing
- Knowledge of debit/credit note process
- Delivery of service excellence through a communicative customer focused approach applied to the customer order process (both written and verbal)
- Process customer orders in a professional, timely and efficient manner
- Communicate effectively with customers, undertaking necessary follow up calls during the order process
- Provide accurate advice to customers and internal stakeholders in regard to product specification, pricing and delivery timelines
- Maximise opportunities to switch sell, upsell and cross sell company products
- Manage debit/credit note process to meet customer and company requirements
- Manage customer complaints and returns effectively and efficiently
- Work with Logistics to resolve delivery issues
Monday to Thursday 8.30am - 5pm, Friday 8.30am – 4pm
- Pension – up to 7% matched employer contribution
- 26 days holiday + Bank Holidays
- Onsite Occupational Health support
- Employee Assistance Programme through Workplace Solutions
- Free parking at all sites
- Long service awards
- Cycle to Work Scheme
- Access to onsite Kitchen
To apply for this position please send your CV to Calum Anderson, HR Business Partner []
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