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Job Description & How to Apply Below
We're looking for a skilled Second Line Engineer with strong cabling experience to join our growing technical team. This is a hands‑on role suited to someone who enjoys problem‑solving, working on‑site, and taking ownership of technical issues from start to finish. This will be a contract ad‑hoc, contract role.
Key Responsibilities for the Second Line Engineer- Providing second line support for network, hardware, and connectivity issues
- Installing, terminating, and testing structured cabling (Cat5e/Cat6/Fibre)
- Diagnosing and resolving escalated technical faults
- Supporting first line engineers and acting as a point of escalation
- Carrying out site visits, installations, and upgrades
- Maintaining clear documentation and updating tickets accurately
- Working closely with clients to deliver reliable, high‑quality service
- Proven experience in a second line support role
- Strong cabling background (installation, patching, testing, fault‑finding)
- Good understanding of networks (LAN/WAN, Switches, Routers, Wi‑Fi)
- Experience with Windows desktop and server environments
- Confident communicator with a customer‑focused mindset
- Full UK driving licence (if role requires site work)
- Relevant certifications (CompTIA, Microsoft, Cisco, etc.)
- Experience in MSP or fast‑paced IT environments
- Knowledge of VoIP or CCTV systems
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