Operational Support Senior

Hours:

35 hours per week, Monday to Friday. Minimum head office presence of 3 days a week in Skipton, North Yorkshire. Salary: £32,350 per annum. Closing date:
Sun, 1 Mar 2026.

We are the fourth biggest building society in the UK and a mutual organisation owned by our members. Our team in Skipton is a vibrant, collaborative space that values work/life balance, hybrid and flexible working, and continuous development. We aim to keep customers at the heart of everything we do and bring new ideas to support business growth.

• Annual discretionary bonus scheme
• 25 days standard annual leave + bank holidays, rising 1 day per year of service to a maximum of 30 days
• Holiday trading scheme allowing the ability to buy and sell additional annual leave days
• Matching employer pension contribution (up to 10% per annum)
• Colleague mortgage (conditions apply)
• Salary sacrifice scheme for hybrid & electric car
• Commitment to training and development
• Private medical insurance for all colleagues
• 3 paid volunteering days per annum
• Diverse and inclusive colleague networks (Carers and Pride Alliance groups)
• Cycle to work initiative and discounted gym membership to support health and wellbeing

• Regulatory Compliance – Prepare and submit accurate returns to HMRC, FCA, Bank of England, and FSCS.
• Product & Event Support – Lead on operational delivery of savings/mortgage product launches and annual events such as Tax Year‑End and Mortgage Statements.
• Risk & Quality Assurance – Conduct risk checks on team outputs, ensuring compliance and supporting audit actions.
• Change & Testing – Provide UAT expertise, support system changes, and test key processes to ensure smooth implementation.
• Stakeholder Engagement – Liaise with third‑party suppliers, mortgage intermediaries, and regulatory bodies.
• Continuous Improvement – Champion process enhancements, support governance, and contribute to team development.
• Support the Distribution Operations Leader and Governance Lead
• Provide backup on the eMortgage helpdesk
• Help manage operational communications and small change requests
• Actively develop your skills and share knowledge across the team

• Technically minded, organised and focused on results.
• Ability to adapt to changes in workloads, processes or team priorities and investigate, analyse and agree solutions independently.
• Comfortable in building relationships with people at all levels.
• Confident communicator – able to influence, persuade and interpret complex information.
• Ability to challenge where appropriate and provide feedback to stakeholders.
• Comfortable in leading and managing change.
• Solid understanding of operational and distribution processes.
• Familiarity with testing frameworks, governance, and documentation standards.
• Experience with in mortgages, savings, or general financial services.
• Proven ability to deliver results, identifying and implementing process and business‑related improvements.
• Leadership including planning team objectives, coaching and managing performance.