Content Strategist

Content Strategist / Content Designer (Contract)

Location: UK – Remote

Contract Duration: 12 months

Working Hours:
Monday to Friday, 9:00am – 6:00pm

We are supporting a global consumer technology organization with a strong footprint across social platforms, digital products, and enterprise tools. The business is seeking an experienced Content Strategist / Content Designer to join its Help Center Content Team on a 12-month contract, covering a period of staff leave.

This role focuses on creating scaled, user-first help and support content for a large enterprise product suite used by businesses and professional customers worldwide.

You will work within a highly collaborative, experienced content team that partners closely with product, legal, policy, marketing, and engineering stakeholders
. The focus is on helping users self-serve, understand products, and get the most value from complex digital tools.

This is a hands-on role combining content strategy, writing, editing, optimization, and performance analysis
.

• Create and maintain help and support content for enterprise-level digital products
• Translate complex product, technical, and policy information into clear, jargon-free content aligned to brand voice
• Support new product launches by delivering accurate, user-centric documentation
• Manage multiple content projects simultaneously in a fast-paced environment
• Work through an internal ticketing and intake system to manage content requests
• Collaborate with legal, policy, and product teams to ensure content readiness and compliance
• Publish and QA content within content management systems
• Analyze content performance using data, metrics, and user feedback to continuously optimise and improve user experience

• 3+ years’ professional writing experience
  , ideally within:
• Help & support content
• Technical writing
• Editorial QA
• Online operations within a tech environment
• Ability to work independently and manage ambiguity
• Proven experience working cross-functionally in large organisations

• Experience in a large technology or SaaS organisation
• Familiarity with analytics, SEO, and content optimisation techniques
• XML or structured content experience
• Background working on consumer-facing or enterprise digital products

Experience from large tech platforms, SaaS products, or digital government services is highly desirable.

• Opportunity to work with a globally recognised digital platform without agency branding
• Exposure to high-impact, large-scale products used by millions of users
• Collaborative, supportive, and experienced team culture