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Job Description & How to Apply Below
Document Specialist (IT)
Our leading UK law firm client is seeking a Document Specialist to join its IT department. This role focuses on developing and maintaining the firm’s Microsoft Office templates, as well as providing real-time support and expert-level document troubleshooting to end users. You will also play a key role in training and upskilling staff to ensure document integrity across the firm.
- Competitive salary
- Great employee benefits
- 09:30-17:30 working hours
- Offices near Holborn / Chancery Lane
Key Responsibilities:
- Serve as the first point of contact for document-related issues/trouble shooting or queries end users have
- Acting as a subject matter expert for Microsoft Office applications, ensuring best practices are followed across the firm
- Working with the IT Service Desk to identify application issues and to help the team resolve questions quickly
- Creating, maintaining and regularly updating the firm's precedent base ensuring they comply with the firm's house style
- Developing user manuals, troubleshooting guides, and technical documentation that are accurate, clear, and easy to follow
- Working with the IT Training team to design and deliver document specific training materials
- Develop document specific based e-learning modules and quick reference guides for self-service learning
- Create short video tutorials and quick reference guides for self-service learning
Skills & Requirements:
- Experience as a Document Assistant / Specialist is essential, ideally within a law firm
- Experience delivering training to staff including PAs or acting as a mentor will be highly desirable
- Outstanding knowledge / experience of working with complex documents on various IT packages (e.g. Advanced Microsoft Word skills: styles, templates, macros)
- Proficiency in Excel, PowerPoint, Adobe Acrobat, and PDF comparison tools, legal document comparison tools (e.g., Novaplex), Visio, and PDF editing and bundling software
- Passion for technology, keeping abreast of technology and software changes
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