Fraud Coordinator

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work‑life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Job Location: UK wide

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for a Fraud Coordinator in the UK.

We are currently seeking a skilled and motivated individual to join our thriving Assessment and Intelligence team. This role spans all lines of business, with a strong focus on screening domestic, commercial and liability KII claims. You will play a key role in fraud detection and research, helping to protect our clients' interests. Using specialist tools, you will assess and identify risks in Key Investigative Indicators (KIIs) before referring cases to our Special Investigators.

You will manage a caseload of referrals from across the business where fraud concerns have been raised, investigating suspected activity in commercial, home, liability, and motor claims. Using specialist systems, open‑source intelligence (OSINT), and social media, you will research individuals, third parties, and businesses. You will also be required to understand our FIU team and, in times of surge, be prepared to assist.

Working closely with internal teams, brokers, and client insurers, you'll gather and share information to support referrals to our investigators. You'll also update our SharePoint site with outcomes and produce clear, detailed research reports. Staying informed on relevant legislation, trends, and best practices in insurance fraud is essential.

This is perfect for someone who thrives in a fast‑paced, analytical setting, enjoys solving problems, and working with data. Strong communication, proactivity, and resilience are key, along with a collaborative mindset and a drive to protect clients from fraud.

• Claims Expertise
  :
  Comprehensive familiarity with claims is imperative; exposure to Home, Liability, and Motor claims is advantageous.
• Fraud and Policy Investigation
  :
  Proven capacity to identify and scrutinise both legitimate and fraudulent claims, with attention to policy compliance.
• Policy Documentation Proficiency
  :
  Proficient in interpreting policy wordings, insurance schedules, and associated endorsements.
• Decision-Making and Justification
  :
  Decisive in judgement, with the ability to articulate and substantiate conclusions with clarity and authority.
• Autonomous and Adaptive Working Style
  :
  Self‑directed, flexible, and able to operate autonomously whilst addressing the expectations of clients and colleagues, whether he or she is in a team or working alone.
• Written Communication Excellence
  :
  Superior written communication skills, particularly in the composition of formal reports.

• We will provide all the Sedgwick specific training you need to thrive in this role

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

• Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team…