Associate Project Manager

** Omegro Business Unit:
***
* Job Description:

** DRAMS provides bulk inventory and distillery warehouse management software designed to meet the unique requirements of maturing spirit producers. Our systems are used by a number of high-profile UK and international companies including Suntory Global Spirits, Bacardi, Campari, Wm Grant & Sons, Whyte & Mackay and Glenmorangie.

We are part of Volaris Group, a global group of vertical market software businesses, offering the stability of a larger organisation alongside the agility of a close-knit specialist team.
* You will have the opportunity to work in a close-knit and experienced team, who will provide an excellent support network around you.
* You’ll not only get the opportunity to make a key contribution to the way we run our business locally, but you’ll also be able to navigate your future career within the wider Volaris Group globally – the best of both worlds we think!
* We offer a comprehensive on-boarding process, as well as access to experienced peers both locally and across the globe as part of the Volaris family – all with a view to helping you grow your career and perform at your best, both inside and outside of work!

This is an exciting opportunity for a motivated Associate Project Manager to join our team and help run the day-to-day delivery of our customer implementation and upgrade projects. You’ll be responsible for running the mechanics of delivery across multiple customer projects — coordinating consultants, managing plans, leading calls and keeping everything on track. You’ll work closely with our Professional Services Manager, who sets strategy and governance, while you own day-to-day execution seeing projects through from start to finish.

If you enjoy organising complex work, working directly with customers, and driving projects forward — this is for you.

Your key responsibilities will include:
** Project Support
*** Chair weekly customer project calls and drive clear actions and next steps
* Lead the day-to-day coordination and delivery of assigned implementation and upgrade projects
* Run standard projects independently using established plans, templates and processes
* Act as the primary day-to-day contact for customers during delivery
* Plan, schedule, and coordinate project activities and resources.
* Maintain and update project plans, timelines, task lists, and risk/issue logs using Zoho Projects
* Prepare project documentation including agendas, meeting minutes, and action logs.
* Track project milestones, budgets, and deliverables (days used vs remaining)
* Manage smaller change requests in line with agreed processes
* Escalate complex, commercial or contractual issues to the Professional Services Manager
** Client & Internal Coordination
*** Act as a key communication point between the Professional Services team and customers
* Manage risks, resolve issues and own action outcomes
* Coordinate customer workshops, configuration sessions, training schedules, and deployment activities
* Ensure customer requirements and change requests are clearly documented and communicated internally
* Coordinate consultants and delivery schedules
* Prepare and share regular project status updates
* Lead internal stand-ups to align delivery activity
* Ensure requirements, decisions and actions are clearly documented
* Work closely with Customer Care and Product teams to ensure smooth handovers## ##
** Operational Support
*** Contribute to creating and maintaining standard operating procedures (SOPs), templates, and documentation libraries.
* Prepare weekly status reports and delivery dashboards
* Ensure accurate project data and reporting in Zoho Projects
* Maintain resource schedules and flag capacity constraints
* Track and update operational metrics, project pipeline status, and capacity reports.##
** General
* ** Ensure project governance standards are followed and documents are consistent and accurate.
* Identify practical ways to improve how we deliver projects
* Work independently day-to-day while knowing when to escalate for support
* Perform any other reasonable duties as required by Management.

You need:
* Experience running or coordinating projects…