Head of Quality, Sustainability and CR Ops

Head of Quality, Sustainability and CR Ops

Department: Quality Department

Employment Type: Permanent - Full Time

Location: Office, Avonmouth/Filton

The purpose of the Head of Quality, Sustainability and CR Ops is to lead and continuously strengthen ELEMIS’ operational quality governance, environmental management, and corporate responsibility practices across the Operations function.

This role safeguards product quality, protects brand integrity, and ensures compliance with company policy and UK regulatory requirements, while embedding robust governance and sustainability standards across the supply base and operational network.

Reporting directly to the COO, this is a senior leadership position responsible for managing the Quality Control team and executing through both strong systems oversight and hands‑on operational involvement. The role ensures that ELEMIS maintains the highest standards expected of a global luxury beauty brand, balancing quality excellence, risk mitigation, compliance, sustainability performance, and commercial pragmatism.

Working in partnership with the Regulatory, Sustainability, Warehouse, Planning and Supplier Management teams, this role ensures that quality, environmental and corporate responsibility frameworks are not only compliant, but embedded, measured and continuously improved.

• Own and continuously improve the Quality Management System (QMS), ensuring it remains compliant, current, and aligned with business and regulatory requirements.
• Ensure the Quality Policy is communicated, implemented and embedded across Operations.
• Maintain and control all Operations SOPs, ensuring accuracy, relevance and adherence.
• Own document control governance for Operations and support document control for the Technical & Regulatory team.
• Ensure robust traceability procedures are maintained and annual product recall testing is completed and documented.
• Oversee the management of Non‑Conformance Reports (NCRs), ensuring root cause analysis, corrective actions and timely closure.
• Lead internal audits and support supplier audits to ensure compliance and risk mitigation.
• Manage shelf‑life extension processes in partnership with suppliers and technical teams.
• Maintain full audit‑ready documentation to support B Corp and regulatory requirements.

• Lead, coach and develop a team of 4 Quality Control Technicians within the warehouse operation.
• Oversee daily QC execution including incoming goods inspection (AQL sampling), kitroom inspections, pallet inspections and export inspections.
• Ensure pre‑shipment inspection reports are issued accurately and on time.
• Monitor and analyse QC KPIs including rejected deliveries, inspection outcomes and complaint trends.
• Support resolution of customer complaints through investigation, trend analysis and corrective action.
• Oversee QC write‑offs and ensure governance and record‑keeping standards are upheld.
• Ensure product weights and dimensions are captured accurately and submitted weekly into D365.
• Conduct monthly facilities inspections in partnership with Warehouse and H&S, ensuring corrective actions are closed within agreed timelines.

• Own the Supplier Approval & Evaluation process, ensuring new and existing suppliers meet quality and ESG standards.
• Oversee issuance and review of Supplier Quality Questionnaires and Supplier Code of Business Conduct.
• Ensure appropriate due diligence is conducted.
• Conduct annual supplier risk analysis based on spend and ESG risk categories.
• Ensure suppliers above agreed spend thresholds complete Eco Vadis risk mapping and are actively monitored.
• Establish and track supplier ESG and sustainability KPIs, encouraging year‑on‑year performance improvement.
• Conduct supplier audits as required to mitigate operational and reputational risk.
• Maintain CSR and supplier governance records to support B Corp reassessment and audit readiness.

• Maintain and oversee the Environmental Management System (EMS) for Operations.
• Monitor and record energy, water and waste data, ensuring…