Sales Operations Specialist

Full details of the job.

Vacancy Name

Employment Type:

Permanent

Location:

UK - Remote

We are looking for a highly-organized, enthusiastic Sales Operations Specialist who shows initiative and confidence dealing with senior stakeholders and colleagues. This exciting opportunity requires a team player who maintains the smooth running of all Sales Operations processes while interacting with the Sales, Sales Management, Commercial, Marketing, Technology and CRM functions. You must have passion for producing and dissecting a variety of data to provide key insights and meaningful analysis to sales and corporate functions.

You’ll need to be able to assimilate information fast, research and propose solutions to business problems. If you love working in a fast-paced, sales-centric environment where you can learn by doing and challenge yourself to deliver exceptional results then this is the role for you.

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently.

Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of Smart

COMM TM, forms transformation capabilities made possible by Smart

IQ TM and the trade documentation expertise of Smart

DX TM. In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. To learn more, visit

• A brief outline of required skills or experience
• Describe the team the role sits within
• Describe why it is an exciting career opportunity for the right person

• Work closely with the extended Sales & Commercial Operations team, Chief Revenue Officer and other members of Sales Leadership team to develop and track adherence of our sales process and strategy
  • Ensure Salesforce is up to date and appropriate reporting and processes are in place for tracking opportunity progress
  • Track and report Salesforce opportunity and pipeline metrics hygiene and work with frontline Sales team to update/improve data quality as and when needed
• Take ownership of sales pipeline, forecast and performance reporting as well as operational and ad-hoc sales reporting
• Collaborate with Salesforce Admins to build new process flows, introduce new features, simplify/update old processes.
• Introduce new Salesforce capabilities around data retention, reporting, forecasting, revenue accounting and other automation and process improvement projects
• Drive Salesforce CPQ usage and adoption. Build new functionalities and/or enable new features in CPQ. Support Commercial & Order Management team with their queries around CPQ and provide backup as and when necessary. Lead or co-deliver more detailed 121 training to Sales. Be a CPQ SME!
• Collaborate with Ops Leadership team and Marketing Ops in maintaining and updating MDM processes
• Execute new territory planning changes in Salesforce to support Sales GTM strategy
• Learn, develop and manage new advanced reporting and analytics capabilities (e.g. Advanced Excel, Tableau, Quicksight, Power
  
  BI)
• Collaborate with wider business functions to identify data reporting needs and deliver shared solutions
• Support sales order processing and collaborate with Order Management Ops team
• Work closely with Sales Enablement team in identifying training needs and provide user training about new operational processes, tools and best practices

At Smart Communications we take pride in hiring smart people who are…