Ops + Maintenance Lead; NMC)

Location:

Kirkintilloch

Salary: £63,200 plus comprehensive benefits package including pension scheme with up to 10% company contribution and professional development support.

Closing date: 26th October

Help us create a better future, quicker

Join us as an Operations & Maintenance/NMC Lead Telecoms Engineer and play a vital role in managing the health and performance of the SPEN Telecoms Network. Reporting to the Telecoms Operations and Delivery Manager, you will coordinate a skilled team of engineers while ensuring our telecommunications infrastructure meets the highest standards of reliability and service delivery. This is an opportunity to shape the future of our network operations, drive strategic improvements, and maintain the critical systems that power Scotland's energy infrastructure.

Your expertise will directly enable our mission to deliver sustainable, reliable energy to communities across Scotland.

• Manage the day-to-day operations of the Telecoms O&M sub-team, ensuring optimal network performance and service delivery.
• Oversee capacity planning within the Telecoms Architecture, proactively identifying and mitigating potential risks through maintenance planning and defect resolution.
• Manage the Telecoms Risk Register and ensure all new technology aligns with contract SLAs through effective Acceptance into Live Service processes.
• Serve as the Network Management Center (NMC) Manager, overseeing contractor NOC and Service Desk operations to ensure Service Level Agreements are consistently met.
• Manage asset and inventory systems, conducting trend and problem reviews, and developing technical solutions to resolve recurring faults.
• Act as the escalation point for the SPEN business, coordinating fault management activities to minimize network disruptions and business impact.
• Work closely with Design & Standards and Engineering & Deployment teams to ensure seamless integration of new technologies into the live network.
• Manage team forecasts and OPEX budgets in line with business requirements, reporting progress to the Telecoms Manager.
• Ensure workload is effectively distributed across your team, maintaining high standards of technical delivery and professional development.

• University degree in electrical, electronic, or telecommunication engineering, complemented by at least five years of experience in a senior engineering role.
• Comprehensive knowledge of telecoms networks, architectures, equipment, and vendor solutions.
• Strong knowledge of Cyber Security standards and policies, ensuring network operations meet regulatory and security requirements.
• Proven track record in managing engineering teams, demonstrating your capability to guide, motivate, and develop technical professionals.
• Strategic vision with the ability to devise effective solutions to complex technical problems and communicate them clearly both verbally and in writing.
• Experience in capacity planning, fault management, and acceptance of new systems into live service environments.
• Proficiency in MS Office applications and effective prioritisation skills, managing multiple work streams while maintaining quality and meeting deadlines.
• Methodical mindset that enables you to conduct trend reviews, identify recurring issues, and implement preventative measures.
• Ability to work effectively across teams, building strong relationships with stakeholders to ensure consistent technical standards and operational excellence across the network.

As well as an attractive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.…