Business Development Senior Specialist; CRM

Responsibilities

• CRM Expertise – Develop deep knowledge of Kirkland’s CRM and e-marketing systems (Salesforce) and support attorneys, MBD staff, and other teams in leveraging the platform.
• Data Integrity & Reporting – Perform data entry and maintenance, resolve duplicates, enforce standards, and conduct research to ensure accuracy; create and manage reports to support Firm initiatives.
• Targeting & Marketing Support – Build mailing lists, track events, and manage communications such as newsletters and alerts to help deliver precise, effective outreach.
• Collaboration & Training – Partner with the Marketing & Business Development Associate Director (CRM) and other MBD colleagues; deliver training and serve as a trusted resource across departments.
• Cross-Firm Engagement – Gain familiarity with practice group structures to ensure effective audience targeting and provide on-the-ground CRM support in Houston or Chicago.

• Bachelor’s degree required
• 7+ years of database management or CRM experience (professional services preferred)
• Experience with CRM and e-marketing platforms (Salesforce, MCAE), plus skills in data reporting tools (Power BI, Tableau, or SQL a plus). Advanced Microsoft Excel, Word, and PowerPoint required
• Strong written and verbal communication abilities with the professionalism to engage effectively with senior attorneys, clients, and staff
• Ability to prioritize, manage multiple deadlines, and produce accurate, high-quality work under pressure
• Problem-Solving & Initiative – Skilled at working independently, adapting to change, and proactively driving projects forward in a deadline-driven environment
• Attention to Detail – Exceptional proofing, editing, and data management accuracy

• Comprehensive healthcare
• Paid time off
• Retirement
• Personal support and tailored learning and development opportunities