Telecommunications Customer Service Representative

Empire Management Group is hiring Telecommunications Customer Service Representatives to support our growing internet and connectivity campaign in the Seattle area.
This position is designed for individuals who enjoy working with people, problem-solving, and supporting essential communication services.

As a Telecommunications Customer Service Representative, you'll help customers manage their accounts, resolve service concerns, and stay connected through high-speed internet and telecom support.
If you're passionate about customer service, troubleshooting, and the telecommunications industry, we want to hear from you.

Key Responsibilities:

• Respond to incoming customer inquiries through phone, chat, and email
• Assist customers with account management, billing issues, and payment questions
• Support internet service setup, troubleshooting, and configuration of connectivity devices
• Guide customers through modem and router setup and resolve basic technical issues
• Coordinate installation scheduling, order updates, and service adjustments
• Maintain accurate records of customer interactions and account changes
• Collaborate with customer service, sales, and technical teams to escalate and resolve service-impacting concerns
• Promote customer retention by helping clients explore updated service options and solutions
• Meet performance standards for service quality, responsiveness, and account support