Member Consultant II

Overview

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets says that success comes from focusing on people, not profits? Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re excited about our future with business and technology transformation on the horizon. There’s never been a better time to be part of BECU.

PAY RANGE

The target pay range for this position is $26.35-$32.12 hourly. The full pay range is $21.65-$38.03 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Offers consider individual qualifications. In addition to salary, compensation incentives are available and are performance-based; targets vary by role.

Benefits - because
people helping people
starts with supporting
you

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions welcome)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

As a Member Consultant II, you will play a key role in delivering a seamless and high-quality member experience. Your expertise in BECU’s products will allow you to identify, diagnose, and address members  consumer financial needs and refer them to specialized services when necessary. You will serve as a subject matter expert, resolving our members  needs with expertise in specialized financial services.

Exceptional Member Experience and Sales Consultation:

• Utilize product knowledge to provide excellent customer service and sales in areas including business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts.
• Sign all line and loan documents originated through outbound/inbound call center, ensuring each Member s needs are fulfilled.
• Assist the community with financial wellness, including financial education programs, budgeting, debt management, or access to financial planning resources.

Compensation Transparency:

We believe in fair and equitable pay. The listed pay ranges reflect our commitment to internal equity and market competitiveness.
Member Consultant: $26.00-$28.00 per hour. Offers are often made within this range based on experience, skills, and alignment with internal compensation. Starting pay typically does not exceed the range midpoint.

By applying to this role, you re expressing interest in joining the East District
, which includes a POD — a group of nearby branches where you ll rotate based on business needs. Travel expectations and location details are listed below.

• Work across all branches in your assigned POD for up to a year
• POD branches for this role include:
  Kirkland, Kirkland Central
• Training will take place at the Tukwila Financial Center
• Reliable transportation and ability to travel to Tukwila and POD locations listed above required

• 12 weeks, Monday–Friday
• Flexible shifts between 8:00 AM – 6:30 PM

• Flexible shifts Monday–Friday: 8:00 AM – 6:30 PM
• Up to 3 Saturdays per month: 8:30 AM – 1:30 PM

Minimum Qualifications:

• Bachelor’s Degree or equivalent related experience
• Minimum two years in a sales-oriented, financial, or retail environment

Desired

Qualifications:

• One year of experience in a financial institution
• Spanish language fluency highly desirable
• Understanding of the sales process and ability to manage a sales pipeline efficiently
• Strong proficiency and comfort with learning new systems and programs; ability to navigate multiple systems simultaneously
• Ability to complete 12-week in-house training program after hire
• Comprehensive knowledge of Credit Union objectives, products, and services
• Knowledge of state and federal laws and regulations pertaining to membership, deposits, and loan products
• Proficient verbal and written communication with Members
• Proficient math aptitude and analytical skills
• Problem resolution, negotiating, organization, multitasking, and peer coaching skills
• Ability to work flexible shifts

Ready to make an indelible impact? Join a collaborative and innovative team where your ideas and contributions fuel growth and success s is more than a job — it s a chance to elevate your career, skills, and future, contributing to the robust technology landscape of BECU. Apply now and bring your expertise to the table.

EEO Statement: BECU is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.