Recreation Lead - Events

Overview

Job Summary:

In this position, you will be a part of a team offering community building events for the public to enjoy throughout the year, such as movie nights, festivals, cultural celebrations, and the City's 4th of July parade. The role of the Recreation Lead is to provide outstanding customer service and operational support to recreation programs, facilities, and events within Parks and Community Services.

Recreation Leads serve as the on-site City representative and may work at City facilities, athletic fields, school gymnasiums, City parks, and/or off-site program locations. Recreation Leads provide operational support including preparing spaces, leading and monitoring activities, and performing clerical work, and training and leading staff. Recreation Leads may work without on-site supervision.

• Lead, monitor, and oversee programs, facilities, rentals, and events.
• Open, close, and secure facilities and equipment.
• Prepare and distribute paperwork and supplies to program and event locations.
• Transport, set up, and take down equipment for programs and events.
• Greet and assist participants, staff, and the public in person and over the phone.
• Prepare verbal and written reports for staff.
• Report safety concerns and customer feedback to staff.
• Perform miscellaneous clerical tasks.
• Perform minor maintenance and cleaning as needed.
• Perform basic and intermediate functions using program registration software such as enrolling participants, processing refunds, class transfers, and handling cash.

Distinguishing Characteristics: The Recreation Lead oversees programs, facilities, and events that the Recreation Attendant assists with. This position reports to Program Coordinators and/or Recreation Supervisors.

Essential Functions: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer.

Essential duties and responsibilities may include, but are not limited to, the following:

• Lead, monitor, and oversee programs, facilities, rentals, and events.
• Open, close, and secure facilities and equipment.
• Prepare and distribute paperwork and supplies to program and event locations.
• Transport, set up, and take down equipment for programs and events.
• Greet and assist participants, staff, and the public in person and over the phone.
• Prepare verbal and written reports for staff.
• Report safety concerns and customer feedback to staff.
• Perform miscellaneous clerical tasks.
• Perform minor maintenance and cleaning as needed.
• Perform basic and intermediate functions using program registration software such as enrolling participants, processing refunds, class transfers, and handling cash.

• Support emergency response efforts within Parks and Community Services.

• Good verbal, written, and telephone communication skills are required.
• Ability to interact courteously with the public to acknowledge both compliments and complaints.
• Ability to work independently and as part of a team.
• Demonstrated good judgement in problem solving and responding to customer needs.
• Proficiency in standard computer software, such as Microsoft Office Suite applications Word, Excel and Outlook
• Excellent organizational and time management skills.

• Education:
  
  No minimum education requirements.
• Experience:
  
  1 year of customer service experience.
• Or:
  In place of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual’s knowledge, skill, and ability to proficiently perform the essential duties and responsibilities listed above.

• Must be at least 18 years of age.
• Must have or be able to obtain First Aid/CPR certificate within 90 days of hire.
• May be…