IoT Operations SME

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The IoT Operations SME plays a crucial role in ensuring the efficient operation and maintenance of digital buildings platform, software/hardware, optimizing building performance, energy efficiency, and occupant comfort. The role takes a holistic view of the building's IoT systems consisting of the technology infrastructure and building systems (HVAC, Lighting, FLS, etc.) used by all departments in the day-to-day operations and service delivery.

This leading role and overarching approach are to enhance the user experience, increase operational efficiencies, protect from cyber security breaches, continually innovate and advance to ensure the portfolio of buildings is renowned for being the lead in “Smart Buildings”.

The effective management of the IoT systems will be through policy, governance and a clear pathway and reporting structure to demonstrate progress, success and innovation.

• Lead a program for digital buildings in a large portfolio from legacy non connected infrastructure to new generation cloud connected operations

• Deliver the framework, communications and processes for the program to connect site teams and stakeholders to achieve the set targets

• Partner with client and operations teams to identify system improvement opportunities and lead the implementation

• Manage and update asset inventory lists of Automation components, ensuring that any changes are documented correctly and that systems are updated when changes take place

• Effectively manage and regularly audit to record all owned assets of hardware, software and associated Licensing

• Support site critical MEP enhancement projects including hardware upgrade associated with BMS such as workstations and software upgrades including programming and configuring tools, graphics, and user interfaces

• Support major equipment issues and failures by reviewing and supporting remediation actions e.g. whether to change out equipment or repair, temporary repairs, change controls if required.

• Review maintenance contracts with third party vendors and ensure their remit is defined adequately and deliverables are clear and appropriate. Assist to ensure best value for money is obtained in terms of minimizing external contract support and maximizing the use of internal resources (i.e. service partner BAS/BMS techs)

• Ensure any security updates / patching and configuration changes are implemented in an efficient manner and reported back where appropriate (e.g. in the case of cyber alert)

• Support software and configuration required for external systems interfaces such BMS software tools

• Sign off and hand over from hardware deployment to software integration

• Mapping building system points and data into the cloud system

• Extension of building ontology (relational class, subclass, and property relationships) as needed

• Carry out training of staff, ensure all procedures and instructions are carried out appropriately by doing regular management monitoring

• Review performance of the engineering operational systems (number of alarms per week, outstanding work orders, etc.)

• The desired candidate will have knowledge and experience with IoT technologies. MS Windows Server and SQL server are also a plus.

• Understands the engineering design and operational aspects of the facility’s systems and equipment.

• Must be able to recognize IoT system shortcomings and respond to operational and emergency situations such as vulnerabilities, patch and client driven tabletop exercises.

• Excellent written and communication skills are…