Director, Product

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Position Title: Director, Product

Base Salary: $162,174 to $216,617 annually DOE

Bonus: Target annual bonus

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state‑of‑the‑art fiber network expands in WA, OR,  MT, so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

• Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.
• Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.
• Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better.
• Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.

Job Summary: The Director, Product will define and deliver the next generation of fiber broadband and voice products that set new standards for speed, reliability, and customer satisfaction. The Director, Product will own the technology and hardware vision for our product portfolio — from concept to launch — ensuring every solution is built for scale, security, and market leadership. In partnership with network engineering, IT, and operations, you’ll turn cutting‑edge broadband technologies into services that delight customers and strengthen our competitive advantage.

• Recruit, mentor, and lead a high‑performing product technology team, fostering a culture of collaboration, innovation, and accountability.
• Drive the product hardware roadmap for fiber broadband services and voice alternatives, ensuring alignment with company growth goals and customer needs.
• Shape long‑term technology direction by identifying, evaluating, and implementing emerging broadband innovations and changes to the voice regulatory environment.
• Lead the end‑to‑end lifecycle of technology‑driven products — from discovery and design to launch, adoption, and ongoing optimization.
• Collaborate with network engineering, IT, and operations to deliver scalable, high‑performance solutions that exceed industry standards.
• Build and manage strategic technology partnerships to accelerate innovation and improve delivery capabilities.
• Negotiate and oversee vendor contracts to ensure optimal value, performance, and service quality.
• Establish and track KPIs for product performance, reliability, and customer impact, using data to guide iterative improvements.
• Ensure all solutions meet or exceed security, compliance, and regulatory requirements.
• Perform other duties as required to support the business and evolving organization.

• Bachelor's degree in engineering, computer science, or a related field.
• Minimum of fifteen (15) years of overall product technology experience, including 10+ years of progressive leadership roles within product technology, ideally in telecom, broadband, or ISP environments.
• Proven track record of delivering large‑scale, technology‑enabled products.
• Strong understanding of fiber network architectures, broadband delivery platforms, voice solutions and related technologies.
• Exceptional cross‑functional collaboration and stakeholder management skills.

• Master’s degree preferred.

• Strategic thinker with the ability to translate vision into actionable plans.
• Data‑driven decision‑maker with…