Customer and Partner Solutions Engineer, RCS Business Messaging
Listed on 2025-12-20
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IT/Tech
Systems Engineer, Technical Support, Cloud Computing
Customer and Partner Solutions Engineer, RCS Business Messaging
Apply for the Customer and Partner Solutions Engineer, RCS Business Messaging role at Google.
By applying you may share your preferred working location:
San Jose, CA, USA;
Kirkland, WA, USA.
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- 3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
- 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
- Experience troubleshooting technical issues for internal or external partners or customers.
- Experience as a customer success engineer or developer in the conversational messaging space (e.g., experience working on popular business messaging API or platforms).
- Master’s degree in Engineering, Computer Science, Business, or a related field.
- Experience with cloud technologies such as Google Cloud Platform (GCP) (e.g., Cloud Run, Cloud Functions, App Engine, Cloud Storage, Pub/Sub).
- Experience with Node.js/Type Script or Python, RESTful APIs, OAuth2, and JSON-based webhooks.
- Familiarity with GSMA standards, SMS/MMS gateways, and telecom signaling.
- Knowledge of Dialogflow CX/ES, webhooks, and Gemini (Vertex AI) integration for conversational experiences.
- Understanding the digital advertising ecosystem (e.g., Display Ads, Search, Social, or programmatic advertising) and how messaging serves as a conversion channel.
As a Customer and Partner Solutions Engineer, you will be the core technical engine driving the adoption and hyper‑growth of the Rich Communication Services (RCS) for Business platform. You will transform traditional business‑to‑consumer and consumer‑to‑business communication into a rich, conversational platform, enabling businesses of all sizes to connect with their customers directly in the native carrier messaging app across platforms. You will need a blend of engineering expertise with consultation, focusing on establishing, nurturing, and expanding technical partnerships and alliances with key enterprises.
You will be the "face" of Google’s messaging technology, driving adoption by empowering an ecosystem of Content Aggregators, Resellers, and AdTech partners.
In this role you will be at the forefront of the mobile revolution, driving the global adoption of next‑generation communication technologies. You will act as a crucial bridge between our products and the partner ecosystem, dismantling barriers and accelerating integration of our services to ensure a seamless, advanced communication experience for billions of users on Android and beyond.
The US base salary range for this full‑time position is $123,000-$176,000 + bonus + equity + benefits. Salary ranges are determined by role, level, and location, and are further influenced by job‑related skills, experience, and education or training.
Responsibilities- Write production‑level code (e.g., Python, Node.js) and build internal tools to automate partner onboarding, parse datasets, and ensure high test coverage.
- Support aggregators and messaging providers to maximize technical adoption of RCS capabilities, focusing on reusable solutions to enable global hyper‑growth.
- Achieve "trusted advisor" status by providing consultation for enterprise clients and building scalable, repeatable frameworks to capture the SMB segment.
- Serve as a subject matter expert for RCS protocols, troubleshooting network and application‑layer issues while proposing technical solutions.
- Manage executive‑level stakeholder interactions and lead cross‑functional efforts, mentoring peers through design reviews and collaborative support.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law.
If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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