Sr. Product Designer, AI​/ML

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Team & Role:

This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. Our designers come from a varied set of skills and background - design systems, visual, interaction, content, and product design. At Service Now, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

You'll shape the design direction of a strategic AI product that shapes large data sets to accelerate and optimize an organization's AI system.

As a Sr. Staff Designer on the AI/ML team, you'll operate at multiple levels: thinking strategically about where the products should go while staying hands-on with the actual design work. These products are still early and evolving, which means you're not just refining existing patterns — you're helping define what they become. Your design decisions become the foundation the team builds on.

What you get to do in this role:

• You get to lead large, cross-product initiatives and deliver world-class product experiences that will influence the product strategy and transform how people work around the world.
• You drive exceptional and innovative end-to-end user experience, design languages, and frameworks across one or more domains or key strategic initiatives.
• You provide strategic direction, vision, and leadership for large collaborative efforts with multidisciplinary teams. You will share knowledge and expertise with others across the company and externally to elevate colleagues, teams, and community of practice

Preferred Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 10+ years of relevant design experience
• Experience designing products or features that help users work with complex, interconnected data (e.g., analytics platforms, data visualization, or enterprise data tools)
• An inspiring portfolio demonstrating exceptional and innovative product design solutions for end-to-end user journeys that satisfy user needs and business objectives
• Experience in producing high-fidelity specifications for deliverables such as product design experiences, design languages, and frameworks across one or more domains or key strategic initiatives
• Advocate for design value and purpose across the company and externally to elevate colleagues, teams, and community of practice
• Influence skills and drive to continuously improve product design processes across business units and design teams
• Experience participating in the complete product development lifecycle of web and/or software applications
• Experience in user experience design or industry experience (corporate, software, web or agency)

For positions in this location, we offer a base pay of $190,900 - $334,100
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