Director, FinOps - Private Cloud Capacity

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

NOTE:
This position requires passing a Service Now background screening, USFedPASS(USFederal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

This role will report to theVP, Technology Business Management & Fin Ops

We are seeking an experienced
Director, Fin Ops - Private Cloud Capacity, Data Center Strategy & Supply Chain
to lead strategic initiatives focused on data center migration and decommissioning, private cloud capacity optimization, supply chain transformation, and automation of infrastructure financial operations.

This leader will partner across Capacity Engineering, Data Center Operations, Finance, Accounting, Procurement, and AI Engineering teams to optimize capital utilization, accelerate data center consolidation programs, improve infrastructure lifecycle management, and automate core financial processes.

The ideal candidate combines strong financial acumen, infrastructure strategy expertise, supply chain leadership, and operational execution skills to drive measurable business outcomes across a global private cloud environment.

What you get to do in this role:

Data Center Migration & Exit Strategy

Lead end-to-end planning and execution for data center footprint reduction and migration initiatives.

• Develop site-by-site execution plans identifying:
  • Rack decommission schedules
  • Aisle and cage consolidation opportunities
  • Space reclamation targets
  • Facility exit milestones
• Partner with Capacity Engineering teams to:
  • Consolidate workloads
  • Optimize rack utilization
  • Free up servers and racks for decommissioning
• Partner with Data Center Operations teams to:
  • Execute hardware retirement programs
  • Coordinate equipment removal
  • Ensure operational readiness during migrations
• Create executive reporting for:
  • Capacity recovery
  • Space reclamation
  • Financial benefits realization
  • Risk mitigation
• Manage cross-functional governance reviews and executive business updates.

Infrastructure Asset & Financial Planning

Drive financial analysis and accounting readiness