IT Support Specialist Level II

The Level II Information Technology (IT) Specialist coordinates between the company and external vendors and contractors about IT related infrastructure and development. This position performs IT operations, maintenance, resolves IT concerns, and advises personnel on how to resolve technical matters.

IN-OFFICE position, Monday thru Friday, in Kirkland, Snohomish (twice monthly), and Port Townsend (twice monthly).

• Work with Service Provider to maintain the network, IT equipment, or additions to the network at various locations.
• Distribute phones and laptops to employees and provide employee IT Onboarding process.
• Install new hardware/software and troubleshoot any hardware or software problems.
• Coordinate the IT needs of remote employees, vendors, and contractors.
• Takes ownership over projects, timelines, and deliverables with little supervision.
• Maintain inventory updates and guidelines.
• Ability to travel to different locations throughout the day.
• May train and mentor less experienced staff.
• Perform other duties as assigned.

• Bachelor’s Degree in Information Technology strongly preferred.
• Three-five (3-5) years of experience with desktop support, customer service, network, and telephony support.

Compensation Range: $31.00 per hour - $40.00 per hour, based on education and experience.

This position requires 5 days in-office, Monday thru Friday, for on-site support among 3 locations;
Kirkland, Snohomish (1 day every other week) and Port Townsend (1 day every other week).