Cash Manager

This position is responsible for managing the day-to-day operations for the cash application team by supporting the timely & accurate posting of all third-party (e.g., government, commercial and private payors) and patient payments into the A/R system, along with the resolution of payment posting issues, credit balances, refund requests, and other posting function responsibilities. A primary focus in supervising the cash application function is ensuring consistent productivity and quality of work in a challenging, fast-paced, and rapidly changing environment.

This position will be the escalated point of contact for any issues, so they must be a keen problem solver. As a Team Manager this position will be responsible for driving a culture of inclusion and engagement through regular team meetings and 1:1s and team building activities.

ESSENTIAL DUTIES

Manage team of Cash Application Specialists as assigned, including scheduling work shifts to effectively cover Kestras business needs.
Participate in team member hiring, training, coaching, and performance management. Assist in the development of training materials.
Ensure team members are entering critical data into patient accounts in Bonafide. Ensure team members are processing and posting all payments within established guidelines.
Manage multiple aspects of the cash application function including research, reconciliation, balancing, and error-identification.
Gather and review data about cash flow and identify risks related to cash forecasts.
Manage a relationship with Accounting and Finance team leaders to ensure efficiency of monthly close functions. Provide support for financial audits.
Participate in leadership meetings and report on cash position, liquidity, and cash trends as needed.
Develop and refine new and existing process flows to create efficiencies within the department.
Evaluate existing system processes and tools required to drive automation and improved accuracy.
Develop reporting, key performance indicators and metrics, as well as dashboards to effectively evaluate the performance of the team.
Assist in responding to or supporting any patient, financial, or payor audits received, as appropriate.

QUALIFICATIONS
Education/Experience

Required:

Bachelor's degree or equivalent experience
5 years of experience in a health care cash posting environment
Minimum of 3 years management experience
Proficiency with Microsoft Office Word, Excel, and Power Point

Will consider candidates with strong leadership and some cash posting in their past experience.

Preferred:
6 years of Manager or above leadership experience

SUPERVISORY RESPONSIBILITIES:

Directly manage cash application team members including but not limited to conducting performance
reviews, providing feedback, and helping to set professional development goals.

Work for a company that is tops in their field while making a difference in the lives of people they work with.