Client Success Project Coordinator

Juice Marketing is a Seattle-based Marketing Production House specializing in branded merchandise, web development, and video production. We thrive on being enthusiastic, authentic, and real while providing creative solutions to help clients tell their brand's story. Our culture is lively and it's because of people! Creativity flows through our hallsand you never know what interesting project is developing on any given day.

From Denver to Seattle Louisville to Florence, we never lose sight that what we do is actually a ton of fun!

Job Description:

Are you a highly organized, process-driven professional who thrives on managing complex projects, coordinating with vendors, and ensuring every detail is just right? Juice Marketing is seeking a Client Success Project Manager to join our team in Lake Forest Park, Washington (or remotely for the right candidate).

The ideal candidate brings exceptional follow-through, thrives in a fast-paced environment, and knows how to juggle multiple deadlines while keeping calm under pressure. If you're passionate about delivering high-quality client experiences, love organizing the chaos into order, and take ownership from start to finish, this could be the right opportunity for you.

• Manage 150200 purchase orders per month, ensuring accurate and on-time delivery to clients
• Serve as the primary point of contact on assigned orders through Commonsku, our CRM and order management platform
• Become a subject matter expert in Commonsku processes including order entry, vendor and client communication, proof approvals, and project documentation
• Coordinate with the sales team to understand project scopes, raise red flags early, and ensure client satisfaction
• Resolve supplier and shipping issues quickly and efficiently to keep orders running smoothly and profitably
• Monitor shipments, coordinate with couriers (UPS, Fed Ex, DHL, etc.), and troubleshoot delivery issues
• Receive and quality-check inventory for in-house fulfillment projects, reporting issues proactively
• Support the execution of onsite activations and events, collaborating with fabricators, event warehouses, and vendor partners to meet client expectations
• Build and maintain strong relationships with vendor partners, negotiating for best pricing and terms
• Research industry trends and attend vendor meetings/trade shows to support client brainstorms and project development

• Have 2+ years of experience in project management, account coordination, or operations- ideally within events, trade shows, experiential marketing, fabrication, hospitality, or creative/marketing operations
• Demonstrate excellent time management skills and the ability to juggle multiple priorities in a deadline-driven environment
• Take ownership of assigned projects from start to finish with a high level of accountability
• Be calm under pressure, adaptable, resourceful, and solutions-oriented
• Be an effective communicator: clear, prompt, and professional with both vendors and clients
• Be highly organized, detail-oriented, and proactive in preventing and solving problems
• Be comfortable using Microsoft Office Suite and project management tools such as Commonsku, Asana, Click Up, Monday, or Smartsheet
• Have working knowledge of shipping logistics, inventory tracking, and fulfillment processes
• Understand vendor proofing processes, production timelines, and troubleshooting workflows
• Be willing to work onsite at events as needed and manage real-time problem solving with clients and partners

• Discretionary Bonus
• Health, Dental, and Vision benefits plan