Pet Care Specialist; Kirkland

Position: Full Time Pet Care Specialist (Kirkland)
Would you like to work for a company whose mission is to improve the lives of dogs and cats? All The Best Pet Care has eighteen retail stores and a 40-year history of making little miracles happen by offering the best in food, treats, toys and supplements to help animals thrive.

Each store is a neighborhood gathering place, celebrating every dog who comes to visit and offering the latest information about optimal nutrition for pets. Our highly trained staff tailors a solution for each customer's unique needs, with products focused on whole foods, local products, sustainable manufacturing, and corporate integrity.

We are hiring full-time Pet Care Specialists for our Kirkland location who have energy, enthusiasm, maturity, and great customer service skills. Starting pay is $21.50/hour with sales bonuses, paid time off, great employee discounts, 401(K) retirement plan with matching, free ORCA card, medical/dental/vision insurance and opportunity for advancement.

Job requirements are:

A sincere desire to help companion animals

Prior retail or customer service experience is a plus

Good verbal and written communication skills

Basic computer and math computation skills

Ability to work with others as a team Ability to lift and carry 40 lbs without strain

Ability to stand continuously for 2 - 3 hours at a time Ability to bend, stoop, kneel and reach upwardly or overhead

Ability to comply with our non-smoking policy while on the premises

Available to work shifts to meet the needs of the store, including evenings

Available to work Friday, Saturday and Sunday
** At this time, we are looking to fill only full-time positions with individuals 18 or over. We are not hiring minors or seasonal.
** Pay range: $21.50 - $23.00 an hour

Job Description PET CARE SPECIALIST Status:
Non-exempt (Hourly)
A Pet Care Specialist is a key team member who assists in meeting or exceeding sales goals by means of impeccable customer service and excellent store operations.

Essential Job Functions:

Customer Service Responsibilities:

Provide a helpful customer-friendly environment

Greet each customer and “celebrate” any dog that comes in Interact with customers to assess their needs and desires. Interaction with customers should be professional and appropriate. Discussions should be focused on nutrition, animal care and product information. Personal conversations should be avoided

Educate customers about products and offer suggestions to meet their needs

Process sales transactions accurately at POS registers and online orders

Product Knowledge and Education Responsibilities:

Demonstrate comprehension and completion of all JRCsParticipate in scheduled classroom trainings

Read Product Training Sheets and complete associated quizzes

Know relevant features and benefits of current food brands and categories

Demonstrate comprehension of basic cat and dog physiology and nutrition

Communicate information consistent with the All The Best philosophy

Utilize knowledge of products and pet nutrition to make recommendations

Team Member Responsibilities:

Work well with others to achieve sales and operational goals and objectives

Take initiative to perform tasks that need to be done at slow times during the day Follows directions from leadership

Support other team members as needed

Have a positive attitude and is willing and able to work at other stores and send help to stores as needed. Creates a positive guest worker experience

Have appropriate, work related conversations with team members

Receive feedback on job elements and implement in ongoing work activities

Arrive on time and ready to work for each scheduled shift

Provides advance notice of any absence in compliance with company policy of at least two hours notice. Notifies supervisor of any tardiness prior to each…