Prepared Foods Team Member

FLSA Status: Non-Exempt

Classification: Union

Department: Operations, Prepared Foods

Reports To: Prepared Foods Management Team

Job Summary: As a key member of our Prepared Foods Department this position is responsible for sales generation, product preparation, food safety, quality control, and merchandising. This position is also responsible for providing excellent customer service and sharing information with customers in the areas of specialty products, recipe content, and meal solutions.

• Immediately greets all customers; demonstrates genuine enthusiasm and sincerity; customizes approach to meet customer needs and build rapport. Works to create customer loyalty through individualized service.
• Anticipates customer needs and questions related to products; works actively to remain knowledgeable and current in areas of responsibility, including product knowledge (e.g., product tasting, cutting-edge trends, product use research, and vocabulary development). Effectively follows through with customers, including item requests, questions, and concerns.
• Actively seeks out product knowledge and adheres to approved product sampling methods and expectations; presents product knowledge in a positive, appealing manner that promotes increased sales and best serves the customer.
• Effectively shifts-gears to meet customer needs; moves with ease from greeting to providing product information, up-selling, closing the sale, thanking customers and inviting them back. Effectively assesses customers’ needs and appropriately suggests products. Offers customers opportunities to interact with products.
• Packages customer products in a manner that is consistent with department standards and/or customer request; ensures customer purchases are packaged with the highest level of quality and presentation maintained.

• Develops customer base by providing excellent customer service throughout the store; effectively secures the assistance of other store personnel as needed.

• Readily provides customers information on store layout, services, and activities (e.g., promotions and special products).

• Works with all Prepared Foods Department team members to ensure customer service expectations are consistently achieved on a department-wide basis; consistently exercises a mutual-accountability approach to job completion.

• Ensures all customer and other phone inquiries are handled with appropriate telephone etiquette, effectively providing consistent, friendly, and efficient service.

• Maintains Prepared Foods Department area in a clean, organized, customer-friendly manner; consistently provides customers a professional, upbeat atmosphere.

• Adheres to all food safety and sanitation requirements. Consistently demonstrates knowledge of HACCP and Department of Health provisions.
• Completes daily projects and activities as assigned or needed; ensures daily tasks and assignments are accomplished correctly and in a timely manner.

• Participates in Prepared Foods Department staff meetings and store staff meetings as required.

• Maintains back room, walk-in coolers, and freezer in a safe, clean, and organized manner; stores products in a manner that allows easy access to back stock.

• Uses work-related equipment correctly under manufacturer guidelines.
• Adheres to company guidelines regarding prevention of internal and external loss, including risk management, accident prevention/safety awareness, and loss prevention.
• Contributes to a productive, enjoyable work environment; fosters working relationships that promote positive team morale. Effectively utilizes the Company’s Open Door and Conflict Resolution programs as needed. Gives and receives input/feedback in a solution-based manner.
• Maintains safe environment for customers and employees; ensures hazardous conditions are promptly handled in an appropriate manner.
• Effectively uses telephone, paging, and voice mail systems in a professional manner.
• Fully capitalizes upon training, mentoring, and counseling opportunities. Actively identifies methods/ways to improve job performance and further contribute to the department as a whole. Self-initiates training and consistently demonstrates accountability.
• Participates in the training and mentoring processes of other team members as needed or assigned.
• Readily accepts delegated responsibilities and positively responds to the…