Retail Sales Associate

Scandinavian Designs - Dania furniture is looking for a Sales Associate!

Location: 12230 N.E. 116th St. Kirkland, WA

Position: Non-Exempt/Hourly

Job Type: Full-time

Training Wage: $17.13 / hr - 18.00 / hr - paid bi-weekly!

Post Training Wage: Continuous base pay of $17.13/ hr PLUS uncapped commission!

On average, our sales representatives earn an additional $35,000 - $75,000 annually in commissions.

• Create satisfied customers through honest, knowledgeable, and ethical selling practices.
• Maximize sales growth and profitability in a commission-based sales environment.
• Provide excellent and wholehearted customer service with a positive, knowledgeable, and consultative approach.
• Contribute to a positive team atmosphere dedicated to the company’s mission of being recognized for the highest level of customer and team member satisfaction.
• Become an expert in our product and services through active self-led learning and company driven product and service training.
• Set energizing sales goals, always striving to improve. You actively seek feedback and practice new habits of success.
• Sales Associates responsibilities include and not limited to:
• Process sales including cash and credit, service, and refund transactions accurately.
• Perform transactions in our sales and inventory system (POS), complete customer orders, taking payments, and schedule delivery dates for customers.
• Greet our clients and answer our phones in a prompt, warm, professional, and polite manner.
• Process all after-sale service issues with empathy and by following company policy.
• Assist in daily opening and/or closing procedures for store in accordance with policy.
• Perform a daily review of your open invoices to ensure accuracy and timely follow up with customers. 100% accuracy on order input and customer comments is our goal to ensure we are managing expectations.
• Demonstrate effective de-escalation tactics when working with angry or dissatisfied customers. Work quickly and accurately to find resolutions when problems arise.
• Keep the showroom clean, well maintained, and welcoming.
• Support the warehouse, store support and delivery drivers as needed.
• Tag furniture, write service orders, answer phones and inquiries, check inventory, assist with assemblies and other duties as assigned
• Read and respond to company communications shared on the company intranet
• Follow through on emails designated to you within the same day.

• 6 months to 2 years or more in sales, retail and customer service experience encouraged.
• Excellent communication skills and professional sales presentation.
• Able to read product and transaction information.
• Associates are available to work a combination of days, evenings, and weekends.
• Schedule includes weekends, some evenings, holiday work, inventory, and other busy times.
• Able to successfully complete the pre-employment background check.
• Standing and walking most of the day.
• Some lifting and assisted lifting for floor displays and merchandise settings (30 lbs.).
• Some bending, kneeling, and stooping.
• Light cleaning, vacuuming, and dusting.
• Working with hand tools for assemblies.
• Occasional travel to customer sites and meetings.

• High School diploma or equivalent, experience in customer service, retail sales, interior design or consulting preferred and not required.

• Benefits for Full-time Associates
  * including:
• Health benefits with opt in Dental and Vision and Health Savings account (HSA)
• 401K
• Work life balance
• Paid Time Off (PTO)
• Regular schedule
• Generous merchandise discounts
• Pet Insurance
• Tuition Assistance
• Benefits eligibility depends on scheduled hours.

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

A family business 60+ years in the making, with +50 furniture showrooms and +700 employees across the U.S. Our sister-brands (Scandinavian Designs and Dania Furniture) are a contemporary home furnishings destination rooted in a love for Nordic culture, modern design and quality craftsmanship. We offer extensive product and sales training to facilitate career growth. Our compensation includes a competitive pay program, comprehensive health and retirement benefits.

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