Case Manager Floating YYA & Support

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Full Time Case Manager WILLOWS, Kirkland, WA, US

Salary Range: $27.00 To $27.00 Hourly

The Floating Youth and Young Adult Housing and Support Case Manager role will fill temporary vacancies and cover critical staffing gaps across our programs, ensuring seamless care for young adults and families experiencing homelessness. This is a dynamic, high-impact role designed for someone who thrives in changing environments and learns quickly. In this versatile position, you will rapidly adapt to new caseloads and program structures to support youth and young adults work towards their self-identified goals, reduce barriers to housing, and offer crisis intervention.

Starting Salary: $27 per hour

Salary Range: This position is represented by a Union. Annual increases occur each year, with the current cap at 8 years or $36.95

FLSA Status: Non-Exempt, hourly

Union Status: Union

Reports To: Director of Homeless Youth Services – Housing and Supportive Services (HSS)

• Adaptive Coverage & Program Continuity: Step in to cover vacant positions or temporary gaps across teams; rapidly onboard to new workflows, site protocols, and caseloads.
• Holistic Case Management: Conduct intakes, assess needs, and partner with a variable caseload young adults to develop Independent Living Plans (ILPs) focused on housing, education, employment, and/or mental health resources. Encourage clients to increase positive connections and expand personal support network.
• Housing Navigation & Retention: Assist clients in navigating the Coordinated Entry System (CE) and applying for housing. Coach clients on independent living skills and oversee general program safety and turnover.
• Team Collaboration & Referral Networks: Collaborate closely with other employees to ensure clients are smoothly connected to appropriate internal and external referrals and support systems.
• Administration & Compliance: Maintain accurate, timely documentation of client progress across programs, complete required reports, and ensure compliance with agency and funder requirements.
• Professional Development: Participate in agency and professional group trainings and conferences to continuously expand skills, stay current on best practices, and increase professional knowledge .

• Respond and prioritize accordingly to emergent client needs.
• Initiate and utilize client voices across service delivery.
• Provide anti-oppressive and strength-based services to clients.
• Contribute to a positive and affirming community atmosphere and model healthy conflict resolution.
• Provide written daily and weekly notes and client and program updates to other program employees.
• Participate in regular staff meetings.
• Meet weekly with their assigned supervisor to discuss programmatic updates and current caseload .

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Bachelor’s degree in a human-service field preferred.
• Minimum of 2 years of relevant working experience, including supporting youth, young adults and families experiencing homelessness.
• Experience providing case management services with an emphasis on trauma-informed, positive youth development, housing first and harm reduction.
• Experience utilizing effective prevention and de-escalation techniques.
• Knowledge of regional housing resources.
• Experience with motivational interviewing preferred.