Customer Service Advisor

Smart Metering Customer Support Advisor

Location:

Batley (WF17)

Start Date:

23rd February 2026

Contract:

Temporary to Permanent

Hours:

40 hours per week - 8-hour shifts between 7:00am-7:00pm
Pay Rate: £12.50 per hour (£26,000 per annum equivalent)

We are currently recruiting 4 motivated individuals to immediately join a established Utilities team based in Batley.

This is an excellent opportunity for customer-focused professionals who thrive in a fast-paced environment and are confident managing customer queries and complaints with empathy and professionalism.

The Role

As part of the team, you will:

Deliver outstanding customer service across all interactions

Handle customer enquiries and complaints effectively and professionally

Take ownership of issues through to resolution

Work proactively to identify solutions and improve customer experience

Support operational processes within the smart metering function

What We're Looking For

We are seeking individuals who are:

Highly customer service focused

Confident dealing with complaints and challenging conversations

Forward-thinking and proactive in their approach

Able to work independently without close supervision

Reactive when required, yet capable of thinking ahead

Reliable team players with a positive attitude

This role would suit someone who is self-motivated, solutions-driven, and comfortable taking initiative rather than waiting for direction.

What's On Offer

£12.50 per hour (£26,000 per annum equivalent)

Full-time hours (40 hours per week)

Rotational 8-hour shifts between 7am-7pm

Opportunity to secure a permanent position

Supportive team environment

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age