Customer Service Advisor

Customer Service - Planning and Scheduling

Location:

Birstall/Batley (WF17)
Pay Rate: £12.71 per hour - £26,436.80pa

Hours:

40 hours per week (Monday to Friday)

Contract:

Temporary to Permanent
Working Arrangements:
Hybrid (1-2 days WFH)
Opportunity:
Long-term employment goal after successful temp period

Are you highly organised, proactive, and confident when speaking with people? Do you thrive in a fast-paced environment where no two days are the same? I'm currently recruiting for a Customer Service Advisor position in the smart metering sector on behalf of a leading and well-respected company based in the Birstall/Batley area.

This is more than just a temporary role - it's a genuine long-term opportunity with a clear route to permanent employment following a successful probationary period. You'll be joining a company known for its supportive culture, employee development, and strong reputation within the industry.

The Role:

As a Customer Service Advisor, you'll play a key role in coordinating smart meter installations across the UK. Your responsibilities will include:

Scheduling and planning appointments for engineers

Liaising with customers and businesses to confirm access and availability

Communicating with field-based engineers to ensure efficient routing and daily workloads

Updating internal systems and tracking job progress

Handling queries and rescheduling appointments where needed

About You:

We're looking for someone who brings energy, organisation, and a customer-first mindset. Ideally, you'll have some customer service experience (such as in a contact centre, retail, hospitality, etc.), but transferable skills and the right attitude are just as important.

Key qualities we're looking for:

Strong organisational skills and attention to detail

Confident and professional telephone manner

Proactive approach to managing workloads and resolving issues

Comfortable using scheduling or CRM systems (full training provided)

A team player with a positive, can-do attitude

What You'll Get:

Full training and ongoing support

An opportunity to build a long-term career with a stable and reputable employer

Clear pathway to permanent employment

Interested?
If this sounds like the right opportunity for you, apply now or get in touch to find out more. This is a fantastic chance to join a business where you can truly grow and thrive.

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