Community Support Specialist; Disease Management

Job Description:

Job Title: Community Support Specialist (Disease Management)
Location: Kirksville, MO
Department: Adult Community Services
Employment Type: Full-time

We're seeking a compassionate and driven Community Support Specialist to join our team, with a focus on supporting adults in various capacities while also assisting individuals with Serious Mental Illness (SMI) and/or Substance Use Disorder (SUD) through our Disease Management program. This role combines the responsibilities of providing mentorship, guidance, and support to adults in the community with the opportunity to make a meaningful impact on the lives of individuals with complex health needs.

• 29 Days of PTO
• Eligibility for HRSA Loan Repayment (subject to requirements)
• Comprehensive benefits package: health, dental, vision, retirement, life insurance & more
• Competitive 401(k) Retirement Savings Plan – up to 5% match
• Company-paid basic life insurance
• Emergency Medical Leave Program
• Flexible Spending Accounts – healthcare and dependent care
• Health & Wellness Program
• Employee Assistance Program (EAP)
• Employee Discount Program
• Mileage Reimbursement (when applicable)

• Deliver life-changing mental health services to clients in the community

• Empower clients through behavioral interventions, utilizing techniques like motivational interviewing and cognitive processing

• Foster recovery and resilience by promoting improved functioning and meeting unique client needs

• Manage a rewarding caseload and collaborate with supervisory staff to ensure a fulfilling workload

• Respond to emergencies with confidence, using sound judgment and discretion to provide timely assistance during mental health crises

• Ensure continuity of care by providing comprehensive follow-up services to clients

• Review and prioritize outreach efforts to individuals identified through the Disease Management Cohort List
• Engage individuals using motivational interviewing techniques and a person-centered approach
• Coordinate with the intake department to ensure timely admission into clinically appropriate programs
• Complete required documentation for the Disease Management program, including reviews and updates to cohort lists and state reporting
• Collaborate with the Healthcare Home (HCH) Department to ensure all Disease Management individuals are enrolled in HCH

• Knowledge of case management and rehabilitation methods, principles and techniques as they relate to mental health and/or substance use disorders.
• Knowledge of the problems encountered by persons with mental health and/or substance use disorders and how to access the various community resources available.
• Knowledge of the methods and modalities as well as the legal requirements and court procedures related to treating mental health and substance use disorders.
• Ability to problem solve and communicate ideas clearly and effectively, verbally and in writing to produce clear and concise reports.
• Ability to be self-motivated to provide high-level performance while meeting the complex needs of the clients and their families.
• Ability to multi-task and coordinate services from a variety of community resources, while maintaining proper communications with all staff (e.g. admissions, process, and discharge plans).
• Ability to establish effective relationships with youth and their families via telephone and personal contacts.
• Ability to follow direction and accept supervision.

• An individual with a Bachelor’s degree in Psychology, Social Work, or other human services specialized field of study; or
• An individual with a Bachelor’s degree in an unrelated field and two years of related work experience; or
• Qualified Addictions Professional (QAP) - CADC, CRADC, CRAADC, CCJP, RADC-P, RADC, CCDP, CCDP-D
• Any four-year combination of higher education and two years of related work experience, or
• An Associates of Applied Science in Behavioral Health Support will also fulfill educational requirements; or
• An individual with four years of qualifying experience*.

* Qualifying experience must include delivery of…