Service Controller

Position: Hire & Service Controller
* Service & Hire Controller
*
* Location:

Kirkwall
*
* Hours:

Full Time – 37.5 hours per week
* _Keep Customers Working. Keep Operations Running Smoothly._

At Mac Gregor Industrial Supplies, great customer service doesn't stop when a sale is made. Our Service & Hire team plays a vital role in ensuring customers receive the support, equipment and expertise they need to keep their businesses moving.

We're looking for an organised, customer-focused Service & Hire Controller to join our Kirkwall branch. This is a fast-paced role where you'll coordinate equipment servicing, repairs and hire activity while acting as a key point of contact for customers and colleagues.

If you're someone who enjoys problem solving, thrives on organisation and takes pride in delivering excellent service, we'd love to hear from you.

* The Role
* As Service & Hire Controller, you'll be responsible for coordinating the day-to-day operation of our service and hire activities, ensuring customers receive a professional, efficient and responsive experience.

Your responsibilities will include:

* Managing service bookings, repairs and hire enquiries from customers

* Coordinating workshop schedules to ensure repairs and servicing are completed efficiently

* Raising job cards, hire agreements and associated documentation

* Liaising with customers regarding repairs, servicing progress, quotations and equipment availability

* Scheduling equipment inspections, maintenance and servicing activities

* Processing customer orders, invoices and service records accurately

* Supporting the management of hire fleet availability and utilisation

* Ordering parts and materials required for repairs and servicing

* Working closely with workshop technicians and branch colleagues to prioritise workloads

* Ensuring all records, systems and customer information are maintained accurately

* Supporting the branch team during busy periods and assisting customers at the counter when required

* Maintaining high standards of customer service, safety and compliance

* What We're Looking For
* We're looking for someone who is highly organised, customer focused and enjoys working in a busy environment where no two days are the same.

You'll ideally have:

Previous experience in a customer service, service administration, hire desk, workshop administration or coordination role

* Strong organisational and planning skills

* Excellent communication and relationship-building abilities

* The ability to prioritise multiple tasks and work effectively under pressure

* Good IT skills and confidence using business systems

* Strong attention to detail and accuracy

* A proactive, solutions-focused approach

* The ability to work collaboratively with colleagues across different departments

Experience with in the plant, agricultural, construction, machinery, engineering or merchanting sectors would be advantageous, but not essential

* Why Join Mac Gregor Industrial Supplies?
* We're a family-owned business with a proud reputation built on service, reliability and strong relationships. Our values guide everything we do:

Customer First – delivering exceptional service and support.

Be the Best – striving for quality, professionalism and continuous improvement.

Do the Right Thing – acting with honesty, integrity and accountability.

Community Spirit – supporting colleagues and working together as one team.

Future Focus – embracing change, developing people and looking ahead.

* What You'll Receive
* * 37.5-hour working week
* * Accredited Living Wage Employer
* * Pension Scheme
* * Death in Service Benefit
* * Employee Discount
* * Cycle to Work Scheme
* * Company Uniform
* * Discretionary Annual Bonus Scheme
* * Additional Holiday Entitlement after One Year of Service
* * Employee Assistance Programme (EAP) providing free, confidential 24/7 support for you and your immediate family
* * Ongoing training and development opportunities
* * A supportive team environment
* * The opportunity to make a real difference to customers and branch performance
* * Ready to Join Us?
* This is an excellent opportunity for someone who enjoys balancing customer service, administration and operational coordination in a role that makes a genuine impact every day.

If you're organised, customer-focused and ready for your next challenge, we'd love to hear from you

Benefits:

* Cycle to work scheme

* Employee discount

* Health & wellbeing programme

* Life insurance

* On-site parking

Work Location:

In person