Customer Service Associate II

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This position is responsible for processing implant cards returned to Bausch + Lomb, including processing unbilled implant purchase orders, maintaining physician information, and helping to identify and resolve problems. As part of the Customer Operations department, this position also shares responsibility for providing superior customer satisfaction by responding to customer or sales representative inquiries for products in the Surgical Division.

• Provide support for set‑up and changes to accounts in the customer master database, including working with Customer Service, Sales, and Credit teams.
• Implant card preparation, scanning, and maintenance.
• Administer weekly reports for unbilled data and provide supporting information to collect purchase orders from customers.
• Maintain customer contacts through SFDC.
• Assist Sales, Customer Service, and the regional team as necessary.
• Establish a thorough understanding of our products and communicate information accordingly.
• Employ customer service skills to assist the customer and internal Sales representatives in difficult situations.
• Support all business aspects in accordance with GAAP, ISO, SOX, and FDA standards and requirements.

• High School Diploma.
• Minimum 2 years of Customer Service experience.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook).
• Excellent organizational skills and ability to handle multiple tasks.
• Strong verbal and written communication skills.
• Detail oriented.
• Dependable and consistent attendance.
• Experience working with data within database environments.

• Some college coursework.
• Experience working in a regulated industry such as medical device or healthcare.

• Medical, Dental, Eye Health, Disability and Life Insurance begins on your hire date.
• 401(k) Plan with company match and ongoing company contribution.
• Paid time off – vacation (3 weeks prorated upon hire), floating holidays, and sick time.
• Employee Stock Purchase Plan with company match.
• Employee Incentive Bonus.
• Tuition Reimbursement (select degrees).
• Ongoing performance feedback and annual compensation review.

Location:

US - St. Louis (Tree Court)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

For U.S. locations that require disclosure of compensation, the starting pay for this role is between [$ and $] [or $00.00 - $00.00 per hour]. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors.

U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance, a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.

Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.

To learn more please read Bausch + Lomb's Job Offer Fraud Statement.