Client Service Coordinator

Join Our Growing, Compassionate 8-Doctor Practice

We are a thriving, 8-doctor veterinary practice dedicated to providing exceptional medical care and outstanding client experiences. As a growing hospital, we pride ourselves on a supportive, team-focused culture where compassion, professionalism, and collaboration are at the heart of everything we do. We care deeply for our patients—and the people who love them—and we’re looking for a Veterinary Receptionist who shares that same passion.

As a Veterinary Receptionist, you will serve as the welcoming face and voice of our hospital. This role is essential to creating a smooth, organized, and positive experience for clients and their pets. You’ll work closely with our medical team to ensure daily operations run efficiently while delivering excellent customer service in a fast-paced environment.

Greet clients and their pets with warmth, empathy, and professionalism

Schedule appointments and manage a busy, multi-doctor calendar

Answer phones, emails, and messages promptly and courteously

Maintain accurate client and patient records, including medical and insurance information

Assist with check-in and check-out, including payment processing

Provide clear and helpful information about services, products, and procedures

Maintain a clean, welcoming, and pet-friendly reception area

Collaborate with veterinarians and support staff to support efficient clinic flow

Strong verbal and written communication skills

Commitment to delivering exceptional customer service

Ability to multitask and stay detail-oriented in a fast-paced environment

Basic computer proficiency for scheduling, records, and payments

Prior animal care experience is a plus (pet care, grooming, training, animal husbandry, etc.)

Knowledge of veterinary procedures, lab work, or critical care is a plus, but not required

Competitive compensation based on experience

Consistent, but flexible scheduling

Paid vacation, sick time, and floating holidays

Medical, dental, and vision insurance

Short-term and long-term disability coverage

Excellent employee discount on services and products

Full-time position with opportunities for growth as our practice continues to expand

Supportive, team-oriented work environment

The opportunity to make a meaningful impact on pets and their families every day

If you’re passionate about animals, enjoy working with people, and want to be part of a growing, well-established veterinary practice, we would love to hear from you.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all.

At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.