Software Developer, Software Engineer, Backend Developer

Job Title:

Senior Software Developer

Location:

Remote - Miami, FL

Duration: 6 Months plus

• Develop, configure, and support Remedy or BMC Helix ITSM, focusing on billing workflows and integrations.
• Troubleshoot and resolve issues related to chart fields, financial data structures, and custom billing/invoicing workflows.
• Integrate Remedy/Helix ITSM with ERP systems, especially People Soft/1
  
  NFORMS.
• Analyze and reprocess failed billing tasks and workflow items to ensure accurate end-to-end processing.
• Update billing logic, automation rules, and workflow configurations as needed.
• Manage fiscal year-end preparation, including billing rate updates and workflow stabilization for financial close-out.
• Develop or modify dashboards within Remedy/Helix ITSM for enhanced data visualization and reporting.
• Document system changes, configurations, and participate in knowledge-transfer activities.
• Work effectively in fast-paced environments with tight deadlines, especially during fiscal close.
• Utilize strong database management, spreadsheet, and reporting skills to transform data and generate reports.
• Communicate clearly and effectively, both verbally and in writing, with team members and stakeholders.