Customer Service Assistant

Overview

External Job Description

The customer service assistant is responsible for working in the office with various administrative responsibilities.

• Review bills of materials and maintain them in the system.
• Answer incoming calls from customers and vendors.
• Month-end processing.
• Process credits and debits.
• Maintain all vendor files and contact information.
• Maintain a system of financial recordkeeping to include issuing receipts and recording payments.
• Excellent communication skills including helpfulness and patience in dealing with vendors, customers, contacts, and fellow employees.
• Follow established company safety policy and procedures.
• Be able to communicate effectively with Production Supervisors and co-workers.
• Strong work ethic (honesty and integrity are key for this position and to our organization).
• Administrative functions such as electronic and physical filing; scanning, copying, and organizing documents, and creating company documents.
• Maintaining electronic documents such as miscellaneous spreadsheets for the office etc.
• Entering receivers into the ERP software.
• Maintain the office supply stock levels and keep the office supply room organized.
• Assisting other departments administratively as needed.
• Other administrative functions
• Other general duties as required by the management staff.

• Must be willing to accept and receive frequent training, supervision, and assistance from positions and supervisory personnel.
• Must have effective communication skills and be able to communicate with many levels of personnel effectively and tactfully in various situations and environments.
• Must be able to work in a team-oriented environment.
• Must be able and motivated to learn.
• The ability to work in a manufacturing and fast-paced environment.
• Have reliable transportation and be punctual and dependable for each assigned shift.
• Demonstrate a self-motivated attitude and ability to comprehend the importance and confidential nature of all information.
• Strong interpersonal and leadership skills.
• Strong communication, presentation, training and facilitation, project management skills are essential.
• Exemplary customer service skills and attention to detail.
• Strong analytical skills to analyze safety and health data.
• Excellent communication skills
• Clear and precise communication skills and the ability to work within a team
• Must be able to work overtime as needed.
• Must be able to pass a pre-employment physical examination and drug screen.

• High school diploma, associate degree preferred.
• One (1) year of administrative assistant experience is preferred.
• Must be proficient in Microsoft Office Suite products with advanced Excel skills.
• SharePoint and Salesforce experience preferred.
• Previous to work efficiently in a fast-paced environment.

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world.

The JELD-WEN family of brands includes JELD-WEN worldwide, LaCantina and VPI in North America, and Swedoor and DANA in Europe. For more information, visit  or follow Linked In.

JELD-WEN has been named by Forbes as one of America’s Best Employers and by Newsweek as one of the World’s Most Trustworthy Companies.

Investing in People is one of our Core Values. We strive to attract and retain great people. JELD-WEN offers competitive compensation and benefits packages. Benefits vary by location but typically include medical and dental, generous leave policies, and retirement programs.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Administrative, Manufacturing, and Customer Service
• Industries:
  Wholesale Building Materials and Construction

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