Customer Service Associate

The role of the Customer Service Associate is to complete customer interaction pleasantly and courteously. In this role, you will be responsible for providing high-quality customer service and support to clients before, during, and after they purchase products or services.

Schedule:

Friday‑Sunday 3 pm‑11 pm

• Handle customer inquiries and promptly and accurately answer their questions or concerns.
• Identify and elevate complex or high‑priority issues to the appropriate teams for resolution.
• Create positive experiences with customers to ensure their satisfaction.
• Meet or exceed performance targets such as response time, customer satisfaction ratings, and sales goals.
• Make exceptional guest experiences the priority in every interaction.
• Per company and site‑specific guidelines, contribute to a safe environment for all guests and employees.
• Maintain a ready‑to‑serve posture that is welcoming to guests.
• Make eye contact and smile at all guests to acknowledge them.
• Prioritize assisting guests with unrushed efficiency.
• Be mindful of word choices while speaking with guests, remaining polite and unoffensive.
• Follow all cash handling guidelines per company policies.

• Ability to read, write, and verbally communicate in English.
• Ability to effectively maneuver around various locations both inside and outside while engaging in bending, prolonged standing, running, and prolonged sitting in all weather conditions.
• Ability to receive medical and security clearance for one or more locations.
• Possess the manual dexterity to operate essential office equipment, including computers and cash registers.
• Possess the mental acuity to be able to process cash and manual transactions.
• Strong sense of customer service.
• Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds.
• Be at least 18 years of age.
• Be able and willing to smile during every customer interaction.
• Maintain uniform standards while around the account.
• Ability to create relationships with customers.
• Organization and strong problem‑solving skills.

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Customer Service
• Industries:
Consumer Services

Location:

Winter Park, FL
• Salary: $35,000.00‑$65,000.00
• Posted 2 years ago