Head of Customer Service & Call Center Operations

A regional utility service provider in Kissimmee is seeking a Customer Service Manager to oversee operational responsibilities including the Call Center, Lobby Customer Service, and Cashiering functions. The ideal candidate will have a Bachelor's degree and at least 7 years of customer service experience, including supervisory roles. Exceptional leadership and communication skills are essential, along with the ability to manage budgets and resolve escalations effectively.

Knowledge of utility operations is preferred.
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