Customer Service Representative​/Dispatcher

Customer Service Representative/Dispatcher

Join Southern Home Services as a Customer Service Representative/Dispatcher. Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses across the United States. This role is integral to our growing team.

• Answer incoming customer requests and inquiries professionally and friendly.
• Act as liaison between customers, technicians, salespersons, and management.
• Schedule service and routine maintenance appointments.
• Maintain and update customer records based on interactions.
• Process invoice payments.
• Provide information about products and services.
• Troubleshoot and resolve customer issues and concerns.
• Develop and maintain a knowledge base of evolving products and services that benefit customers.
• Participate in in‑house training on products, services, and office software needed for this position.
• Perform additional duties as assigned.

• Minimum of one-year administrative or customer service experience in an office setting.
• Proficiency with Microsoft Office.
• Experience with Service Titan is a plus.
• Ability to cultivate strong rapport with customers and co‑workers.
• Enjoys organizing, prioritizing, and managing time effectively to see tasks through to completion.
• Can work independently and with integrity in a structured yet relaxed environment.
• Patient, empathetic, and dedicated to helping others.
• Excellent written and verbal communication skills.

• Work while sitting and/or standing at an individual workstation or office.
• Communicate verbally via phone or other communication device.
• Stands, walks, and sits; talks and hears, both in person and by telephone.
• Uses hands to type, handle, or feel objects or controls; reaches with hands and arms.
• Occasionally stoops, kneels, bends, crouches, and lifts up to 10 pounds.
• Work is usually performed in an indoor office environment.

• Reliable, year‑round work.
• Weekly paychecks.
• Paid time off and paid holidays.
• Comprehensive medical, dental, and vision benefits.
• Health savings account.
• Flexible spending account.
• Employee discounts.
• Company‑paid short‑term life insurance.
• Life insurance.

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

Southern Home Services is an equal‑opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.