Communications Operator; Operator​/Dispatcher

Overview

Sign-on Bonus - $3,000.00

A Communications Operator (911 Operator/Dispatcher) is a Public Safety Telecommunicator that is responsible for answering, processing, prioritizing, and dispatching incoming emergency and non-emergency calls for service using a computer-aided dispatching system. A Communications Operator is an essential part of the First Responders team that receives calls from the public concerning law enforcement, fire, or medical emergencies. The Communications Operator evaluates the situation and decides which services to utilize by relaying instructions, asking questions, and obtaining pertinent information.

The Communications Operator will then notify the appropriate field personnel (Deputies, Firefighters, EMTs) of where to respond via radio while providing pertinent information about the call for service while entering data into the computer-aided dispatch system. This position requires dedicated personnel that have the ability to handle and manage emergency situations, work within a fast-paced environment, and have the ability to multitask.

This position is highly rewarding by providing help to our citizens and visitors when they need help the most.

Note:

The original text describes core duties as an operator who handles emergency communications and data entry in a CAD system.

• Answer, process, prioritize, and dispatch incoming emergency and non-emergency calls using a computer-aided dispatching system.
• Relay instructions, ask questions, and obtain pertinent information to determine which services to deploy.
• Notify appropriate field personnel (Deputies, Firefighters, EMTs) via radio with incident details.
• Enter data into the computer-aided dispatch system accurately and promptly.
• Work in a fast-paced environment and manage multiple tasks during emergency situations.

• High School Diploma or G.E.D. required.
• Ability to work rotating shifts, night shifts, weekends, holidays, and be available for on-call.
• Ability to work 12-hour shifts (Day 6:00 a.m.–6:00 p.m.; Night 6:00 p.m.–6:00 a.m.) with a four-month rotation.
• Typing speed of 30 WPM with 90% accuracy.
• Must pass the Ergo metrics ECOMM National Exam.
• Must pass truth verification, drug screen, audiometry, and a psychological evaluation.
• Ability to multi-task and work effectively in a high-stress environment.
• Respectful appearance policy:
  Tattoos on head/face/neck/hands or other areas that cannot be concealed must not be excessive or offensive.
• Willing to commit to three years to the Communications division.