Service Advisor

Job Summary

The Service Advisor is the primary interface between the Customers of the Factory Service Center and the facilities operations. The Service Advisor is responsible for the continued upkeep and accuracy of the facility’s maintenance schedule. The Service Advisor evaluates the demand along with the facilities capacity and coordinates the facilities schedule in order to meet Owner expectations and the facilities operational objectives.

The Service Advisor will build work packages, including labor and required parts, based on the type of service performed and serves as the primary contact for communication related to the status scheduled and in process maintenance events.

• Serves as the primary contact for Customers communication with respect to scheduling aircraft into the service center for maintenance, modifications, and service bulletin/letter compliance (Includes airframe, avionics, and engines)
• Coordinates with parts department to pre-order known required parts and service bulletin kits as required
• Seeks to obtain warranty and/or customer approvals prior to work being performed.
• Escalate conditions or situations that may impact schedule or workflow.
• Maintains balance of shop capacity to input demand at the facility and maintenance bay levels
• Pre-arranges outside services with suppliers as required to meet scheduled return to service targets.
• Develops and provides cost estimates/invoices to include upselling optional Service Bulletins along with collecting partial and final payments.
• Becomes familiar with Cirrus reference system to provide retrievable information regarding labor hours, parts cost, etc., regarding frequently quoted services, bulletins, and modifications
• Keeps current on revisions to inspection requirements, changes in parts prices (particularly service bulletins) warranty status of scheduled aircraft/bulletins, revisions to FAR's and other data that could affect price quotes or customer "down time"
• Research customers' aircraft maintenance history, additional customer requests, service bulletins, air worthiness directives and provides detailed schedule options with lead-times and downtime so the customer can make an informed decision. Includes all CUSTOMER and DEMO aircraft
• Maintains a weekly maintenance schedule (minimum two-week window).
• Attends daily /weekly crew chief/supervisory meeting, prepared to discuss pre-arranged services, parts/kit availability and other factors that influence the customer's due-out schedule
• Provides resource and scheduling input for special projects such as modifications, engineering issues
• Becomes familiar with maintenance task requirements that could affect a work scope maintenance event or the ability of the service center to work on a scheduled aircraft.
• Ensure customer is well informed of the maintenance cost prior to service. Works with customer to obtain work scope approval, deposit and/or payment prior to aircraft departure.
• Support coordination and planning of scheduled aircraft maintenance visits
• Maintain knowledge of established maintenance programs, Proposal and Sales processes, Scheduling and Capacity Planning, factors influencing aircraft visit span times and intricacies involving aircraft work packages.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Bachelors in Aviation Management or Aviation Maintenance Technologies and 4 years’ experience in aviation maintenance OR 6 years’ combination of experience in scheduling or aircraft maintenance with knowledge of aircraft systems, maintenance practices, inspection programs and Federal Aviation Regulations.

• 2 years prior planning / scheduling experience working in a variable demand fixed capacity environment preferred.

• Project Management Professional certification preferred

• A…