Recreation Lead​/Supervisor

Orange Lake Resort
8505 W Irlo Bronson Mem Hwy
Kissimmee, FL 34747, USA

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day.

Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

The Recreation Supervisor position will be responsible for the supervision of outlet staff, ensuring guest satisfaction, and maintains service standards, cash control accountabilities and cleanliness of all associated areas including Recreation, Movie Theatre, Arcade, Fitness Center, Pools and all outdoor amenities. Individual will assist in the hiring and training of all new hires and will be accountable for inventory, ordering and stocking.

Position attends to all day-to-day operations of arcade, organized activities, movie theatre, fitness center, pools, and outdoor amenities.

• Matching 401K
• Growth & Developmental Opportunities
• Comprehensive Medical, Dental & Vision Benefits
• EAP – Employee Assistance Program
• PTO - Paid Time Off
• Travel Benefits, Discounts & FREE Vacations through our Club Go Program
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

• Oversee the planning and execution of resort activities and amenities. Supervise, hire, train, schedule and evaluate staff; oversee day-to-day department operations.
• Assist in the development of activity/event promotional communications and ensure proper distribution.
• Order, receive, inventory, and stock supplies and merchandise.
• Conduct retail transactions and reconciliation of cash handling
• Responsible for cash bank and daily deposits; vendor and guest relations.

• Oversee and coordinate the training, scheduling, and performance of staff members. Provide information beneficial to guest satisfaction. Ensure the department is organized and staffed correctly.

• High school diploma or equivalent
• Experience in recreation management and/or supervision preferred
• Previous experience in resort activities, water park operations, fitness and/or retail operations a plus.

• CPR/First Aid training preferred
• Must be at least 18 years old with a valid Driver License

• Strong verbal and written communication skills
• Moderate decision-making is required under limited supervision.
• Excellent customer service skills and cash handling experience required.
• Previous inventory experience preferred but not necessary
• Must know how to operate a cash register and adding machine.
• Must be able to communicate basic resort information to owners and guests.
• Participates in proactive team efforts to achieve departmental and company goals.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.