Office Manager

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We are looking for an experienced Bilingual Medical Office Manager to support our Garland clinic. You will be responsible for day‑to‑day operation, budgeting, and maintaining medical and staff records. As a Medical Office Manager, you should demonstrate excellent organizational skills and the ability to perform well in stressful situations. Our position requires knowledge of healthcare systems operations. Ultimately, you should be able to ensure steady workflows and uninterrupted service in our medical facility.

This position is hands‑on and may require you to perform both front office and back office duties to support the team during times of need.

• Oversee, lead, and manage clinical personnel within assigned medical center(s).
• Provide ongoing training to team members to ensure the highest quality of care is provided to patients, with a high focus on providing the best patient experience.
• Participate in the process of recruiting, interviewing, selecting, evaluating, coaching, and training new team members.
• Complete employee performance evaluations and meet with team members regularly to discuss performance and career path opportunities.
• Hold the team accountable for falling short on performance expectations or failing to follow company policies and procedures. Actions include verbal and written communications for improvement.
• Oversee and maintain employee timecards, PTO requests, expense reports, etc.
• Participate in manager meetings and training as scheduled by management or Human Resources.
• Assist patients with their concerns and report any unresolved concerns to Management.
• Help identify issues with organizational structure and processes and contribute to overall improvements across all centers.
• Manage Provider scheduling and cancellations, ensuring optimal services are rendered to all patients.
• Maintain effective communication with team members on changes and updates to Provider schedules.
• Coordinate activities such as patient recruitment events, holiday events, and other miscellaneous activities.
• Supervise the patient registration process for accuracy including verification of insurance, waivers, assigned providers, etc.
• Supervise onboarding of new patients, including initial outreach, new patient forms, the orientation of the healthcare facility, requests for medical records, and patient feedback.
• Manage patient flow along with the back-office staff.
• Ensure compliance with all licensing including local, State, and Federal regulatory agencies related to clinical services.
• Oversee morning clinical huddles and daily communications regarding patient care.
• Complete daily, weekly, and monthly reports on clinic key performance indicators (KPIs).
• Conduct daily inspections of the facility and medication.
• Supervise inventory of medical and office supplies and place orders as needed.
• Monitor transportation schedule and send appointment information to Patient Drivers in a timely manner.
• Ensure that phones are answered in a professional and timely manner.
• Review patient experience surveys and develop corrective action plans as needed.
• Pull daily task reports (e.g., labs, referrals, documents, refill requests, telephonic encounters, answering service notifications, etc.) and follow up with team members on any open or unresolved tasks.
• Maintain a clean, organized, and safe environment. Report accidents, injuries, and illnesses within 24 hours of occurrence.
• Follow and enforce company policies and procedures.
• Protect the organization’s values and principles by keeping information confidential and current.
• Lead by example and champion the company's vision, mission, and values.
• Additional duties as assigned by management.

• 4+ years experience as a Medical Office Manager (Primary Care is highly preferred)
• BS degree in Healthcare Administration, Business or relevant field is preferred
• Back Office and Front Office experience is required
• Medical Assistant/Phlebotomist experience is required
• Bilingual in English/Spanish is required for this clinic location
• Proficient in using Electronic Medical Records (EMR)
• Experience…