Front Desk, Healthcare

Join to apply for the Front Desk role at Mindful Behavioral Healthcare

Helps patients and providers by providing clinical information, services and assistance. Serves patients by greeting and helping them in a professional and courteous manner; scheduling appointments; maintaining records and accounts. Front Desk Coordinators must interact smoothly with the back-office personnel as well.

• Verifies patient information by interviewing patient; recording medical history, and confirming purpose of visit.
• Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential.
• Counsels patients by transmitting physician's orders and questions about treatment and medication instructions.
• Reviews, completes and submits refill requests.
• Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.
• Keeps supplies and medications ready by inventorying stock.
• Serves and protects the practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.
• Administer Mental Health Status.
• Administer Mental Health Questionnaire.
• Promptly capture accurate and detailed documentation of the patient's encounter.
• Input gathered data into the electronic health record following the instructions of the healthcare provider.
• Assist the provider in navigating the electronic health record.
• Assist in responding to various messages as directed and instructed by the provider.
• The Medical Assistant is NOT permitted to make independent decisions.
• The Medical Assistant cannot develop or provider treatment plans, orders, or send prescriptions.
• Please refer to Patient Care Coordinator and Medical Scribe job description for further clarification on your job responsibilities.
• Greet patients and visitors in a courteous and friendly manner, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person.
• Keeps patient appointments on schedule by notifying provider of patient's arrival.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining organized the reception and waiting area at all times.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.

Full-time

• 401(k)
• 401(k) matching
• Dental Insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

• 8-hour shift
• Monday to Friday

• Front Desk/Medical Assistant: 5 years (Preferred)
• Customer service: 1 year (Preferred)

Work Location:

In person

Mid-Senior level

Full-time

Administrative

Mental Health Care